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Group Training Manager

5 months ago

Cape Town, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is currently seeking a **Group Training Manager** for an exciting opportunity with a leading organization in the hospitality industry. As the Group Training Manager, you will be responsible for developing, monitoring, and maintaining staff skills in alignment with the organization's requirements, service offering, and philosophy. Your primary focus will be to ensure that training and assessment systems are in place and effectively managed to equip the staff with the necessary skills to support, host, and entertain guests across the business.

Key responsibilities and duties include:
**Training and Development**:

- Conduct regular training needs assessments and collaborate with relevant managers to identify gaps and address training requirements.
- Develop curriculum and training materials as needed.
- Set an annual training framework and associated budgets for managers, guides, chefs, and general staff.
- Oversee curriculum delivery, either through direct training or delegation to other employees.
- Implement an in-house training program for staff and monitor its progress and impact.
- Manage student records and conduct regular assessments to evaluate training effectiveness.

**Department-Specific Training**:

- Develop and deliver role-specific training programs for different departments.
- Establish a core curriculum for all staff, including orientation programs, environmental awareness training, health and safety training, hygiene and dress code training, HIV/AIDS awareness training, and additional elements as required.

**Guide Management**:

- Manage the development program for guides, including maintaining relevant files and providing support for pastoral care and issue escalation.
- Set an example of best practices, particularly in delivering exceptional guest experiences.

**Guest Experience**:

- Lead the definition, training, implementation, and monitoring of guest experience standards.
- Establish monitoring procedures to gather feedback from relevant departments and ensure alignment with service offerings.
- Manage budgets and reconcile areas of responsibility.

**Required Qualifications and Experience**:

- Minimum of 5 years of experience in an HR/training/people development role.
- A degree, diploma, or certificate in Human Resources is desirable.
- Experience in camp or lodge management is highly valued.
- Proficiency in using MS Office suite (Outlook, Word, Excel, PowerPoint) is required.

We look forward to hearing from you