Duty Manager
2 weeks ago
Intimate high end hotel close to Stellenbosch is looking for an exceptional Front Office Duty Manager.
- Ensure that all company policies, procedures & SOPs are adhered to
- Attend HOD briefings
- Responsible for supervision of front-office staff, porters, butlers
- Maximizes the average room occupancy & average room rate achieved
- Maintains excellent relationships with guests to ensure that guest satisfaction is established & maintained by F/O staff
- Identify & implement staff training to ensure company standards are met
- Liaise with other departments to ensure smooth flow of information through-out the property as per operating standards
- Supply relevant information to other departments to assist them with planning & running their departments
- Schedules staff duties & draws up rosters
- Be visual face of the business & interact with guests & employees
- Manage any people issues timeously
- Evaluate & manage guest feedback
- Daily, weekly, monthly reporting as required
- Ensure all property inspections are completed
- Motivate & train staff where required
- Responsible for budgeting process
- Conduct performance appraisals for HODs & ensure rest of property is completed
- Complete salary details for staff
- Financial management of the operational business
- Planning of leave schedules
- Any other duties that may be required
**Requirements**:
- Matric
- At least 2 years’ experience in a similar position in a 4- or 5-star environment
- Relevant tertiary qualifications will be advantageous
- Excellent working knowledge and experience in Opera / other hospitality systems
-
Duty Manager
Found in: Talent ZA C2 - 2 weeks ago
Stellenbosch, South Africa BGA Recruitment Full timeBASED IN STELLENBOSCHManaging of Banqueting Manager, Head Housekeeper Ensuring day to day smooth functioning of Club operations. Directly supervising the Banqueting Manager & Head Housekeeper. Dealing closely with members, visitors and guests and handle their queries, compliments and complaints. To be visible in the service areas during peak hours of...
-
Duty Manager
Found in: Talent ZA 2A C2 - 2 weeks ago
Stellenbosch, South Africa BGA Recruitment Full timeBASED IN STELLENBOSCHManaging of Banqueting Manager, Head Housekeeper Ensuring day to day smooth functioning of Club operations. Directly supervising the Banqueting Manager & Head Housekeeper. Dealing closely with members, visitors and guests and handle their queries, compliments and complaints. To be visible in the service areas during peak hours of...
-
Duty Manager Stellenbosch
7 days ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeA Duty Manager at a Wine Estate in Stellenbosch typically plays a crucial role in overseeing various aspects of the estate's operations. The job description may include the following responsibilities: **1. Guest Experience**: - Ensure a high level of customer service and guest satisfaction. - Oversee and manage the overall guest experience, including...
-
Boutique Hotel Duty Manager
2 days ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for an experience hotel/lodge duty manager with working experience in a similar role within a 5* boutique hotel, 5* hotel or 5* lodge. The position is focused on running the property as a Duty Manager, looking after the guests and managing the staff on duty. The right person will assist and take reservations from guests, check guests in and...
-
Front Office Duty Manager- Stellenbosch
7 days ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**PRE-OPENING - 5* HOTEL** A 36 bedroom boutique Hotel seeks a Front Office Duty Manager to join their new team. Experience within Front Office either as a Shift Leader or Asst Front Office Manager will be a pre-requisite. Previous 4-5* Hotel experience Solid knowledge of front office systems & procedures Experience in dealing with guest relations &...
-
Duty Manager Wine Estate Stellenbosch
3 days ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are in search of a diligent and skilled Duty Manager to join our team and oversee our Accommodation operations in the beautiful city of Stellenbosch. This role presents an exciting opportunity to lead a team in delivering exceptional guest experiences and upholding impeccable standards in hospitality. **Description**: - Taking charge of all aspects of...
-
Duty Manager 4 Hotel
7 days ago
Stellenbosch, South Africa Career Pathfinders Full time**Duty Manager.** Chic Antique Style 4* Hotel Responsibilities include: 1. Providing a visible management presence while on duty. 2. Ensuring each department is prepared and staffed for each shift. 4. Running of weddings, functions & conferences during each shift. 5. Monitor health and safety throughout the hotel. - Overlooking day-to-day operation of the...
-
Front Office Duty Manager- Stellenbosch
7 days ago
Stellenbosch, South Africa Tanya Serra Full timeJob Posted: 26-May-2023 - Location: Stellenbosch **PRE-OPENING - 5* HOTEL** A 36 bedroom boutique Hotel seeks a Front Office Duty Manager to join their new team. Experience within Front Office either as a Shift Leader or Asst Front Office Manager will be a pre-requisite. Previous 4-5* Hotel experience Solid knowledge of front office systems &...
-
Manager On Duty
3 days ago
Cape Town, South Africa Mojo Hotel and Market Full time**Why join us** Want to inspire customers with the most attractive hotel deals? Then come join our team in Sea Point, Cape Town. You will grow with us in a local company that puts its people at the heart. We are looking for Hotel Reservationist Agent to provide a stellar customer experience. You will develop valuable business skills while gaining a...
-
Duty Manager
2 weeks ago
Cape Town, South Africa Leeu Collection South Africa (Pty) Ltd. Full timeYou will excel in this role if you are an efficient, solutions driven individual, who enjoys fast paced and constantly changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational delivery, no problem is too much trouble in your environment. **Main Responsibilities**: - Facilitate a seamless stay for guests...
-
Duty Manager
3 days ago
Cape Town, South Africa CC Recruitment Agency Full timeJob Overview **Date Posted**: Posted 7 mins ago **Location**: Cape Town, Western Cape **Job Title**: Duty Manager (Reservations) **Education Level**: High School / Matric **Job Level**: Management **Minimum Experience**: 3 - 5 Years Duty Manager (Reservations) - Camps Bay, Cape Town. **Requirements**: - Proof of minimum a Grade 12 Certificate. -...
-
Duty Manager X 3
3 days ago
Stellenbosch, South Africa IntelliStaff Full time**Area**: Franchoek, Cape Town **Guest Related** - Planning of the Guest Journey - Dealing with and or escalate Guest challenges/complaints - Monitoring of guest feedback received on check-out and digital platforms - Make contact with guests during their stay for updates/feedback - Drive feedback via social media platforms **People Related** - Ensure that...
-
Duty Manager
6 days ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23150866 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Function** Reporting to the Guest Services Experience Manager, the successful...
-
Duty Manager
3 days ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24057874 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Function**: Reporting to the Guest Services Experience Manager, the successful...
-
Hotel Duty Manager
6 days ago
Cape Town, South Africa Karen Tupper Recruitment Full timeGreat opportunity for a well-spoken and well-presented, experienced Duty Manager to join this boutique hotel in Camps Bay. **Specialist competencies**: - Supervisory or management experience in Front Office, Housekeeping and F&B operations within a 4/5 boutique lodge, hotel or luxury guest house - Has experience working in a busy, high-demand environment -...
-
Front Office Duty Manager
3 days ago
Cape Town, South Africa Karen Tupper Recruitment Full timeA 5* hotel in Cape Town is seeking to appoint a Front Office Duty Manager. Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. **DUTIES AND RESPONSIBILITIES**: - Greets guests of the hotel. - Assists...
-
Front Office Duty Manager
6 days ago
Cape Town, South Africa HotelJobs.co.za Full timeOur client, a stunning Boutique Hotel in Cape Town is seeking a FRONT OFFICE DUTY MANAGER Overseeing the Front Desk Operation, you will have a strong presence in the Hotel, leading and motivating a team to deliver excellent customer service Be actively involved in all areas of the Front Desk and Nights Team You will ensure the training and development of...
-
Duty Manager The Silo Hotel
7 days ago
Cape Town, South Africa The Royal Portfolio Full timeThe main purpose of the Duty Manager is to manage and control the daily operations of the hotel. To ensure that the standards of The Royal Portfolio are met in order to contribute to the purpose of the company - _"To give our guests a complete experience and a perfect stay"_. MAIN DUTIES & RESPONSIBILITIES - Ensure complete guest interaction and...
-
Duty Manager | The Silo Hotel
Found in: Adzuna ZA B C2 - 1 week ago
Cape Town, South Africa Adzuna ZA B C2 Full timeThe main purpose of the Duty Manager is to manage and control the daily operations of the hotel. To ensure that the standards of The Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".MAIN DUTIES & RESPONSIBILITIESEnsure complete guest interaction and satisfaction.Be...
-
Duty Manager | The Silo Hotel
Found in: Whatjobs ZA C2 - 6 days ago
Cape Town, South Africa The Royal Portfolio Full timeThe main purpose of the Duty Manager is to manage and control the daily operations of the hotel. To ensure that the standards of The Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay" .MAIN DUTIES & RESPONSIBILITIES Ensure complete guest interaction and satisfaction....