Service/workshop Manager Kia South Africa

5 months ago

Randburg, South Africa Motus Corporation Full time

To plan, manage and monitor the implementation of all vehicle servicing activities and processes in order to continuously enhance service delivery and maximise profits.

**Position Overview**:
**Specific Role Responsibilities**:
**Process and Governance**:

- Manage operational risk and risk mitigation initiatives.
- Implement and manage endtoend processes.
- Define standard operating procedures (SOP's).
- Monitor and report on progress against operational plan and make adjustment where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Contribute to the development of the appropriate strategy and set target within area of accountability.**:

- Develop, manage and ensure the effective implementation of service level agreements with stakeholders in alignment with policies, procedures and applicable brand specifications requirements.

**Finance**
- Plan and manage financial activities in line with approved policies, processes and procedures.
Manage, monitor and report on budget variances and provide solutions.
Prioritise resource allocation in order to minimise and reduce wastage as well as minimising expenditure.

**Client/Customer**
- Deliver a service that creates a culture that exceeds customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective client service delivery.

**People**
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensurean optimal working environment.
- Monitor and positively influence and manage change, and offer operational support where required

**Qualifications and Experience**:

- 3- 5 years experience in the Parts and Aftersales automotive environment in a managerial role.
- Leadership Management certification.
- Experience in both dealership and OEM environments
- Trade and Occupational Qualifications will be an added advantage
- Workshop and Parts experience (essential)
- A valid South African driver's license

**Skills and Personal Attributes**:
**Behavioural Competencies**:

- Change Leadership
- Analytical Thinking
- Improvement orientation
- Development orientation
- Empowering people
- Process Optimisation
- Embracing diversity and sensitivity
- Enabling team success
- Relationship building
- Commercial thinking
- Driving results
- Authentic approach
- Openness to change
- Remaining composed
- Impactful leadership

**Technical Competencies**:

- Communication
- Computer Literacy
- Conflict Management
- Manage personal work priorities and professional development
- Technical Learning
- Business and Operations Management
- Functional Policies and Procedures
- Organisation Governance, Ethics and Values
- Managerial Competence
- Operations Risk Management
- Planning and Budgeting
- Planning, Management and Measurement Policy Implementation
- Query Resolution
- Service Delivery
- Trust and integrity

  • Sales Manager South Africa and East Africa

    3 weeks ago

    Randburg, South Africa Manpower Group SA (Pty) Ltd Full time

    International concern are seeking an experienced Sales Leader based in South Africa to drive their client's business growth across South Africa and East Africa regions. The ideal candidate will have established relationships within the cement and mining industries, particularly with procurement and maintenance departments.Key ResponsibilitiesDevelop and...

  • New Vehicle Sales Manager Kia South Africa

    2 months ago

    Randburg, South Africa Motus Corporation Full time

    The Vehicle Sales Manager will be reporting to the Dealer Principal (DP), the primary purpose of the position is to maximise sales opportunities to achieve budget objectives by continually examining weekly/monthly accounts, operating controls and composite figures that will enable necessary improvements and corrective actions to achieve results. **Position...

  • Head of Sales South Africa and East Africa

    4 weeks ago

    Randburg, South Africa Manpower Group SA (Pty) Ltd Full time

    International concern are seeking an experienced Sales Leader based in South Africa to drive their client's business growth across South Africa and East Africa regions. The ideal candidate will have established relationships within the cement and mining industries, particularly with procurement and maintenance departments.Key ResponsibilitiesDevelop and...

  • Automotive Workshop Manager

    4 weeks ago

    Randburg, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time

    Sydsen Group (Pty) Ltd is seeking a highly skilled and experienced Workshop Manager to lead our automotive workshop in Randburg. The ideal candidate will have a proven track record of managing staff and maintaining high levels of customer satisfaction. Key responsibilities include managing a team of technicians, overseeing workshop operations, and ensuring...

  • Workshop Manager

    1 month ago

    Randburg, South Africa Sydsen Group (Pty) Ltd Full time

    Automotive Workshop Manager - RandburgEstablished vehicle dealership in Randburg is looking for a fully Qualified Workshop Manager to start ASAP.Duties:Be managing staff Workshop books between 20 - 30 vehicles per dayAverage CSI of 95%Number of vehicle lifts in the Workshop are 6Requirements:Fully qualifiedProven track record3 to 5 years minimum experience...

  • 24 Hour Critical Service Manager

    5 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001197 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: Tracker requires the services of a Manager: 24HR Critical Service in the Critical Services Department at our Johannesburg...

  • Regional Sales Director for East and South Africa

    3 weeks ago

    Randburg, Gauteng, South Africa Manpower Group SA (Pty) Ltd Full time

    Manpower Group SA (Pty) LtdSeeking a Sales Leader for South Africa and East AfricaWe are looking for an experienced Sales Leader to drive business growth across South Africa and East Africa regions. The ideal candidate will have established relationships within the cement and mining industries, particularly with procurement and maintenance departments.Key...

  • Manager: IT Service Delivery

    5 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001076 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:IT-Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: *** **Contribute to and influence**: - o IT...

  • Workshop Coordinator

    5 months ago

    Randburg, South Africa Hedz Recruitment Solutions Full time

    Our client, a dynamic and leading provider in the truck solutions and manufacturing industry, known for their commitment to excellence and innovation, is seeking an experienced Workshop Coordinator with proficiency in Pastel and a background in truck parts to join their team. As a Workshop Coordinator, you will play a pivotal role in ensuring the efficient...

  • Kza service Manager

    2 months ago

    Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

    Division- Engineering- Company- Krones Southern Africa (Pty) Ltd- Location- Randburg, South Afrika- Join as- Professionals- Worktime- Full-timeKrones Southern Africa is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of...

  • Kza service Manager

    5 months ago

    Randburg, South Africa Krones Southern Africa (Pty) Ltd Full time

    Division - Engineering - Company - Krones Southern Africa (Pty) Ltd - Location - Randburg, South Afrika - Join as - Professionals - Worktime - Full-time Krones Southern African is located in Northriding Johannesburg, and is a subsidiary of Krones AG in Neutrabling Germany, a major German company internationally recognised as the world leader in the design...

  • Compliance Coordinator

    5 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001088 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Compliance, Security and Auditing**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: Tracker Connect (Pty) Ltd. requires the services of a Compliance Coordinator, this position is focused on ensuring...

  • Workshop Administrator/receptionist

    5 months ago

    Randburg, South Africa Omnistaff (PTY) Ltd Full time

    **BRIEF**: A fast growing multi-national auto after-market service group is looking for a young, energetic, experienced Workshop Receptionist/Administrator, with strong workshop admin, costing and client relations skill to join their dynamic team. **DUTIES** - Implement administration procedures within the workshop, - Assist with day to day running of the...

  • Head Critical Services

    6 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001230 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Operations Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Head: Critical Services to focus on...

  • Supervisor - Customer Value Maximization

    5 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001203 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker has been South Africa’s leading vehicle tracking company since the...

  • Quality Assurance Coach

    5 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001184 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: TRACKER requires the services of a Quality Assurance Coach to ensure that Customer experience standards...

  • Installation Services Supervisor

    4 weeks ago

    Randburg, South Africa Tracker South Africa Full time

    Listing reference: track_001278 Listing status: Online Apply by: 13 September 2024 Position summary Industry: IT & Internet Job category: Supervising Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Tracker requires the services of a Supervisor in the Installation Support department situated at the Tracker...

  • Installation Services Supervisor

    3 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001278 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Supervising**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: - Ensure that telephonic requests received within the department are handled...

  • Compliance Officer

    3 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001271 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Compliance, Security and Auditing**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: The Compliance Coordinator is responsible for the planning, implementation and relevant reporting of all functions...

  • Customer Service Agent

    5 months ago

    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001130 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the Services of the Customer Service Agents in the TRM Department based in...