Branch Operational Manager
2 weeks ago
Key Performance Area:
- Drive branch operational and growth objectives in order to maximize profitability
- Drive performance and service culture in branch
- Coach and energize team members
- Plan and implement marketing plans
- Coordinate arrears and sales processes
- Coordinate branch administrative processes
Minimum Requirements:
- National Senior Certificate (Grade 12) or National Certificate (Vocational)
- Preferably a relevant tertiary qualification (Commerce/Management)
**Experience**:
- Managerial/ supervisory/Sales/financial environment experience is crucial atleast 2 years.
- Experience in a financial/retail/client service environment, preferably as a manager
**Knowledge and skills**:
- Good general knowledge of payments systems, client profiles and arrears follow-up procedures
- Fluent communications skills in English, with the ability to speak and understand an African language (preferred)
- Computer skills
- Strong client service and administrative orientation
- Analyzing and diagnosing skills
- Planning, organizing and implementation skills
- Action orientation
- Decision making skills
- The ability to delegate tasks, coach and support, motivate and energize and offer structure and guidance to team members
- Sound business acumen
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