Operations Manager

3 months ago


Cape Winelands Western Cape, South Africa HotelJobs.co.za Full time

This exciting 150-seater restaurant opening on a popular wine estate in the Durbanville Winelands area offers elegant South Africa inspired cuisine.

**ProStaffSelec**t are in search of an efficient & highly organised OPERATIONS MANAGER:
**KEY RESPONSIBILITIES**

Coordinate daily front of house restaurant and wine tasting operations

Deliver superior service and maximize guest's satisfaction

Respond effectively to guests complains

Organize rosters and supervise shifts

Ensure compliance with sanitation and safety regulations

Responsible for stock flow and budgeting

Engaged with the guests and responding to their needs as required

Trainings of staff on new ideas and items

Manage all staff related issues, performance management, disciplinary issues and grievances etc

Create innovative ideas to promote and advertise the restaurant

Manage a close relationship with the Owners and back of house staff

Overseeing efficient cash-ups and managing budget with the finance department

**Management and Administration**:
Ensure that all SOP systems and other standards of the restaurant is consistently met

Ensure that all legal requirements are consistently met

Develop and implement policies and procedures for the food and beverage department

Address complains from the guest to the CEO on appropriate corrective actions taken

Approve all invoices before submitting to accounts department

Ensure that an accurate reservation system is in place

Consistent staff training regarding handling procedures ensures mínimal crockery breakages

Greet guests and oversee actual service on a routine basis

Develop an operating budget for each of the departments

Ensure management of food cost are in budgetary targets

Manage operational costs and budgets

Analytical thinking and problem solving

Develop and train staff to become effective users of the POS to generate efficiencies and drive control procedures

Responsible for the proper accounting and reconciliation of the POS revenues

**Inventory Management**:
Design and implement procedures regarding inventory stock counts

Conduct stock variance and compile a monthly report

Implement corrective action to reduce stock variance and wastage

Build and maintain relationships with suppliers negotiating prices and quality

**Marketing**:
Liaise with the Marketing agency to promote, advertise the restaurant and tasting centre

Assist with planning and approving external and internal marketing

Develop ways of promoting functions for the restaurant

**REQUIREMENTS,**

Qualification in food service/Hospitality Management

4-6 years Restaurant Management experience, and work in top South African Hospitality establishments

Well presented, service focused with the ability to deal with distinguished clientele

Stress tolerant and to work under pressure

Ability to solve problems and fine solutions

Shows attention to detail, must be self-disciplined with excellent planning and organizational skills

Flexibility to work evenings, weekends and holidays

Exceptional knowledge of food and beverages, including bar and wine varieties

Team management and training abilities


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