Head of Claims Cost Control

3 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Incumbent should have minimum 8-10 years Short Term Insurance claims cost control and procurement industry experience.

**Job Description**:
The incumbent is responsible for the development and delivery of initiatives aimed at driving cost containment for motor and non-motor classes of business for the short term insurance cluster. The incumbent is required to positively impact the average cost of claims and the loss ratio through category management, strategic work allocation modelling, spend analysis and cost control actions.

Effective management/ exploitation of commercial synergies and interdependencies across sourcing initiatives by way of commercial strategy, consistency of process and execution. The role will oversee Motor & Non-Motor Assessing, Investigation, and Salvage Management.

Supplier Onboarding and Management: The role oversees the onboarding of suppliers in line with the company policies, standards and processes. The requirement includes ability to run RFI / RFP in line with company policies, standards and processes.

Compliance and Risk Management: The role oversees compliance of the bank, insurance entity as well as suppliers with the company standards, policies, processes and all relevant and applicable regulation. Ensure sourcing is in line with organisational and external governance by using and implementing the current ERMF standards.

Demand Planning: The incumbent is responsible for demand planning for different categories of services across the different provinces/ regions in line with the seasonal fluctuation of claims for motor and non-motor sections for both personal lines and commercial lines of business.

Stakeholder Management: The incumbent is responsible for the management of internal and external stakeholders to ensure that the interests of all parties are considered in the development of service level agreements and contributes to the attainment of strategic objectives.

Customer Experience: The incumbent is responsible for ensuring customer expectations are met through delivery of services by the service providers, by maintaining high customer experience standards and speedy resolution of service provider complaints.

Direction of Spend: The role ensures allocation of work in line with the company transformation and inclusion policies and standards to ensure ongoing compliance with applicable BBB-EE regulation.

People Management: Ensure the development of a high-performing team through embedding formal performance development and informal coaching. Champion knowledge sharing across team and Group Sourcing and ensuring Sourcing team continues to develop and consistently implement best in class tools and techniques.

Leadership: Practice appropriate leadership and management disciplines with direct reports to achieve Business goals.

Business Management: Coordinate the efforts of the different operational areas under management to ensure mínimal duplication of efforts, maximum efficiency and to maximise value for money. Agree targets and take accountability for the overall achievement of performance objectives in the business area in.

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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