Sea-freight Channel Controller

6 months ago

Kempton Park, South Africa Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
- Placing and recieveing orders either from the client or POL from supplier
- Once order is received from the client, forward to POL with full contact details of the supplier and cargo that needs to be collected.
- Forward POL orders to the consignee in SA for confirmation on shipping
- Arrange for picking up of the cargo and ask for vessel details, ETA, ETD dates.
- Follow up on order weekly
- Registering of new shipments on internal operational system and ensuring all procedures are carried out in closing files.
- Ensuring that all necessary processes are carried out with regard to obtaining Customs clearance and transport documentation, including original bills of lading where necessary.
- Lodging of documents with relevant parties and ensuring timeous deliveries to clients
- Ensuring files are invoiced and documents are sent out to clients prior to them receiving cargo and containers
- Resolving credit operations/ WIPS and Accruals
- Sending out status reports as per the clients SLA.
- Follow up on delivery to customers and ensure file POD date is entered
- Acquiring PODs on both cargo and documentation.
- Maintaining efficient administrative procedures.
- Adhere to documented procedures and disciplines.
- To respect and to manage the department non negotiable and operational standards.
- Attending to internal and external clients’ needs, complaints and problems on the phone, face-to-face and in writing, under both friendly and acrimonious circumstances
- Obtaining all clearance/storage/delivery charges for the billing process
- Operational performance and productivity against pre-determined standards and targets
- Must have knowledge of EUR1 certificates, phytosanitary certificates and certificates of origin.
- Knowledge of VOCs and INCO terms
- Must be able to manage work, performance and processes.
- Identify training needs and request suitable training
- To perform any other duties not defined in the job description as reasonably requested / expected by the Company

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in South Africa and be prepared to undertake pre-employment checks including a criminal history check and medical.

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