Information Specialist

3 weeks ago

Cape Town, South Africa FocusPoint International Full time

FocusPoint International (FPI), in partnership with ISB Global Services is offering an exciting opportunity to join an internationally based, companyas an Information Specialist.

A career at ISB Global Services will be a challenging and fast-paced, yet fun, environment that has programs focused on healthy living, professional development, and more.

ISB Global Services is a respected provider of background screening and drug testing services. We are committed to building long-term relationships with our clients by providing the most accurate and up-to-date information possible.

**Job Type**: 3 Month Contract (Work from Home Position)

**Shift Time: Day Shift 16:00- 24:00 **(4pm-12pm) **and Night Shift 18:00 - 02:00** **(6pm-2 am)**

**Benefits**:Standard

**Required Qualifications**
- 2-3 years in a call center industry
- Must be able to legally work in South Africa.
- Additional languages may be an advantage.
- Fiber Internet Connection
- Ability to operate Microsoft Office/Outlook, Excel, Word and Adobe Acrobat Pro DC
- Operating knowledge of Standard Office Equipment

**Knowledge/Skills/Abilities**

Customer Service, Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analytical, Basic research knowledge, and collection of data, Results Driven, Energy Level, Self-Starter, Quick Learner. Be a Self-Motivator, Have Excellent Written Communication Skills, Be Able to Meet Deadlines, and Be Able to Work Well Under Intense Pressure. Must Be Able to Follow Policies and Procedures Related to Job Functions. Core Competencies Good Reading, Verbal and Written Communication Skills; Strong Ability to Collect and Organize Information; Solid Phone and Computer Skills; Must be Comfortable Working in a Close-Knit, Team Environment Where Attitude and Work Ethic are Important.

**Responsibilities include, but are not limited to, the following**:

- Research information based on verification/reference orders
- Maintain/Order processing (manual, electronic within databases)
- Data entry on orders/spreadsheets
- Answering incoming telephone calls with high level of customer service
- Coordinate to meet all required TAT and SLA’s
- Analyze and accurately determine based on reports if order meets client’s criteria for positive results
- Fulfill orders with 100% accuracy / Ensure accuracy of reports/results being sent to the client
- Maintaining high level of professionalism with ISB clients, vendors, and staff
- Adhere to all privacy polices (internal and legal) when dealing with sensitive information
- Able to adapt and learn multiple technologies used to service clients
- Provide accurate information and/or troubleshooting assistance to any client or caller
- Ensure daily, monthly, and yearly goals and expectations are met
- Attend meetings, training, seminars, and events assigned by the Team Lead and/or Operations Manager

**Job Type**: Contract
Contract length: 3 months

**Salary**: R12,075.00 per month

**Education**:

- Bachelors (required)

Shift availability:

- Night Shift (required)

Expected Start Date: 2023/08/01

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