IT Support Technician
3 weeks ago
You will be responsible or the following but not limited to:
Responsible for proactive as well as reactive Technical Support
Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper V / VMWare
Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers
Must have a good understanding of network security, malware/ransomware prevention
Provide high level of support on Windows Servers, workstations, and laptops
Support of Microsoft Servers
Workstations, Microsoft 365 Suite, Azure, Active Directory, TCP/IP
Internet services such as Mail Servers including Exchange and Linux IMAP/SMTP servers
Linux experience, with CentOS or derivatives, also would be very valuable
Action all user support.
Perform daily checks on servers
General AD configuration and management
Veeam back-up monitoring and setup
Perform general server maintenance
ICT asset management
Act as technical contact with ICT suppliers
Setup of access points and handheld scanners
Kyocera printer management
Monitor systems and network (NETXMS) & troubleshooting
WAN & LAN network configuration
**Education**:
Matric
Related IT Degree/ Diploma or other networking qualification
4-5 years’ experience working with the various server and network technologies
IT & Networking environment and must have formal IT qualifications, ideally Microsoft roll-based certifications
Relevant certification i.e. A+ Certified, N+ certified or equivalent
Experience with Microsoft Windows and associated Microsoft server products (MCSA or equivalent)
Experience with Active Directory, Windows server 2016, SQL server 2014, Remote desktop services (MCSE or equivalent)
Experience with Office 365 (Microsoft 365 Certified: Fundamentals or equivalent, Power BI)
Experience with VMware
Remote desktop services
Working knowledge of ESET, Fortigate, Paltrack, Mimecast and Qlikview will be beneficial
Travel to 3 different sites in Cape Town
Valid driver’s license & own transport
Perform standby duties
**Skills**:
Strong general troubleshooting skills
Good interpersonal skills with a client-focused mindset
Able to follow processes & work independently
Execute projects based on predefined project plans
Report writing skills
Ability to work under pressure
Disciplined, self-motivated and energetic
Excellent interpersonal and communication skills (Afrikaans & Engish)
Innovative
Ability to manage multiple tasks simultaneously
**Job Types**: Full-time, Permanent
Pay: R25 000,00 - R35 000,00 per month
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