Customer Order Associates
1 month ago
Overview:
**We are PepsiCo**
PepsiCo is proud to be one of the world’s leading food and beverage companies. Every day, we are dedicated to bringing our mission to create more smiles with every sip and every bite to life. Our products are enjoyed more than one billion times a day in more than 200 countries and territories around the world. Our portfolio — including Lay’s, Doritos, Gatorade, Pepsi and Quaker — consists of many iconic brands that generate more than US $1 billion each in estimated annual retail sales, helping to deliver more than US $70 billion in net revenue in 2020.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive. Through PepsiCo Positive, we are charting a new course to drive positive action for the planet and people. PepsiCo Positive is an end-to-end strategic business transformation with sustainability at the centre of how we will create growth and value by operating within planetary boundaries and inspiring positive change.
In South Africa (SA), you will find our products across the region at breakfast, lunch or dinner. At the gym or on the field. In the office or on the go. We refresh, restore and rejuvenate our consumers all day, every day with our key brands including Simba, Lay's, Liqui Fruit and Bokomo range of cereals. PepsiCo SA employs more than 13, 000 people across our three business divisions: Bakeries, Grains, Foods, Fruit, Snacks, Juice & Beverages.
**Responsibilities**:
- Capture all orders received from customer order channel.
- Check master data, pricing, order quantity per transaction.
- Check and confirm stock availability at ordering site.
- Communicate feedback daily to demand planning teams if stock is not available.
- Queries with regards to late orders, blocked orders & short deliveries between internal stakeholders and customer
- Check NDD data daily on order capture.
- Adhere to daily customer call cycle.
- Communicate proforma invoices and payment status on Cash on delivery (COD) customers
- Communicate daily with reps and debtor’s department on blocked orders due to credit limits exceeded.
- Obtain portal customers purchase order (PO) ref nr of the portal system for payment references for every order.
Qualifications:
- Grade 12 or equivalent
- Understanding of our customer base
- Knowledge of Ms Excel and Ms Word (computer literacy)
- Accurate data capturing
- Proficient typing skills
**Technical Skills & Competencies**
- Strong interpersonal and communication skills
- Basic order capturing understanding open order, blocked order, cash on delivery orders and short deliveries.
**Personal Characteristics**:
- Attention to detail to ensure all specifications are met
- Self-motivator
- Minimum: NQF 4 or Grade 12 or similar relevant qualification [Recognition of Prior Learning [**RPL**] will be applied based on SETA accreditations
- Valid forklift license is essential
- 2 years experience in the similar environment
- Health and safety standards
**“PepsiCo is an Equal Opportunity Employer in line with the Employment Equity Act"
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