Senior UX Writer

3 months ago

Johannesburg, South Africa Tyme Full time

**TymeX - About us**

TymeX is the technological and operational arm of a larger entity called TymeGroup. We research, design and develop software for our business units based in South Africa, Phillapines and APAC in the fin-tech world.

We currently have a bank licence in South Africa, The Philippines, and expanding fast in Vietnam.

**The role**

**The key responsibilities**:

- Lead and manage complex research initiatives from ideation to execution, using both qualitative and quantitative research methods.
- Plan, design, and conduct user research using various qualitative and quantitative methods such as usability testing, interviews, surveys, and generative research.
- Collaborate with cross-functional teams to identify research goals, develop research plans, and translate findings into actionable insights.
- Analyze and synthesize research findings to inform the product design and development team, gather insights to inform and validate design decisions and identify areas for improvement.
- Synthesize research findings into compelling narratives and presentations for key stakeholders, advocating for the user’s perspective at every stage of the design process.
- Stay updated on UX trends, best practices, and emerging research methodologies.
- Experience with quantitative research (metrics, survey design, response, sampling, crosstabs, statistical concepts, etc.)
- Collaborative mindset, who can educate non-researchers about the value of different research methodologies.
- ‘Just do it’ attitude - able to self-overcome issues and get things done.
- Above all, you must be a truly passionate researcher with a user-centered mindset.

**Requirements**:

- 5+ years of relevant experience in design research, with a proven track record of delivering impactful insights in a fast-paced environment.
- Bachelor’s degree in UX, HCI, Psychology, Anthropology, or a related field.
- Expertise in a wide range of user research methods, including usability testing, field studies, surveys, A/B testing, and competitive analysis.
- Excellent communication skills, with experience presenting to and working with senior leadership and stakeholders.
- A solid understanding of human-centered design principles and user-centered design processes.
- Experience with research tools such as Figjam, Figma, Maze, User Interviews etc.
- Strong analytical skills with the ability to translate research findings into actionable insights.

**Benefits**
- Career progress advantages and continuous learning
- Leadership opportunities in a growing UX Research practice
- A competitive salary and benefits package
- International working environment and agile culture
- We have a hybrid working model, part in the office, part remote from everywhere.
- Overseas travel opportunities for training and work purposes.
- Learning opportunities with paid seminars, conferences, and courses - we are keen on internal talent development.

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