Lodge Manager

1 month ago


KwazuluNatal, South Africa HotelJobs.co.za Full time

**Key Responsibilities**:

- ** Day-to-Day Operations**: Oversee all aspects of operations to ensure seamless and exceptional guest experiences. This includes managing guest services, housekeeping, maintenance, stock takes, and food and beverage operations.
- ** Marketing and Revenue Optimization**: Liaise with travel trade agencies/partners, the Managing Director, and the media department to deliver Sales & Marketing initiatives necessary to achieve occupancy and rate targets.
- ** Financial Reporting and Budgets**: Develop and manage budgets, monitor expenses, and prepare financial reports to ensure the lodge operates with financial discipline and efficiency.
- ** Staff Management**: Lead and motivate a team of hospitality professionals, including hiring, training, scheduling, and performance management. Foster a positive work environment that encourages teamwork and excellence.
- ** Customer Satisfaction**: Maintain high standards of service excellence and exceed guest expectations at all times. Address any guest concerns or complaints promptly and effectively to ensure guest satisfaction and loyalty.
- ** Compliance and Safety**: Ensure compliance with all relevant regulations, health and safety standards, and company policies. Implement and maintain procedures to safeguard the well-being of guests and staff.

**Qualifications**:

- At least 3 years’ previous experience managing a 5-star lodge or small luxury hotel/resort is essential.
- Proven track record of success in overseeing lodge operations, financial management, and staff leadership.
- Strong organizational and multitasking skills with the ability to work efficiently under pressure.
- Excellent communication and interpersonal abilities to interact effectively with guests, staff, and management.
- Bachelor’s degree in Hospitality Management or a related field is preferred.
- Contactable references.

**Additional Requirements**:

- Flexibility to work irregular hours, including weekends and holidays, as needed.
- Ability to adapt quickly to changing circumstances and prioritize tasks effectively.
- Dedication to upholding the highest standards of service and professionalism.
- Passion for the hospitality industry and a commitment to delivering memorable guest experiences.

If you meet the qualifications and are ready for a challenging yet rewarding role, we encourage you to apply.


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