Retention Manager

3 weeks ago


Century City, South Africa Magnus Marketing Full time

Magnus Marketing, is a cutting-edge Fin-Tech powerhouse specializing in international financial markets and portfolio management. We are on the lookout for exceptional talent to thrive in our fast-paced, fiercely competitive environment. Are you ready to take your career to the next level? If so, we are seeking a dynamic and experienced Retention Manager to lead our thriving organization into the future.

At Magnus Marketing, we are not just another BPO company; we are at the forefront of the crypto and cybersecurity campaign arena, driving innovation and success. Here is your chance to be part of our dynamic team, serving a global client base and gaining unparalleled international recognition and exposure. Commission earned above basic salary.

**Role and Responsibilities**:

- Create and oversee loyalty and client retention programmes.
- Develop plans to lower customer attrition and boost customer loyalty.
- Monitor client satisfaction and offer suggestions for ways to enhance the client experience.
- Examine trends and customer data to find areas that could use improvement.
- Work together with the sales and marketing departments to guarantee effective client retention.
- Create campaigns and activities for customer interaction that will increase consumer loyalty.
- Develop strategies for client segmentation to enhance the customer experience.
- Monitor indicators related to client retention and assess how well retention tactics are working.
- Oversee customer support groups to guarantee client contentment.
- Create incentives and customer loyalty programmes to keep customers.
- Oversee retention sales team and improve sales strategies.

**Skills and requirements**:

- Possess qualification/Diploma or equivalent in business, marketing, or a similar field
- 3-5 years proven retention manager record
- Experience in building team leaders and enhancing retention sales team abilities
- Experience in managing 20-40+ members
- Demonstrated expertise in loyalty and customer retention programmes
- Thorough understanding of customer relationship management (CRM) systems
- Excellent analytical and problem-solving abilities
- Capable of creating innovative plans and strategies to boost customer retention
- Training and development skills
- Ability to work under pressure and extra/shift hours
- Reliable and trustworthy

**Salary**: R35 000,00 - R48 000,00 per month

Ability to Relocate:

- Century City, Western Cape: Relocate before starting work (required)



  • Century City, South Africa Educor Full time

    **Student Support Team Leader (JB3385)**: Century City, Cape Town, Western Cape - Customer Service **Student Support Team Leader (JB3385)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and...


  • Century City, South Africa Vodafone Full time

    **Role purpose**: Enable and support EBU Partners in achieving the Vodacom EBU objective of being the preferred Total Communications provider (fixed & mobile) for SOHO & SME customers in South Africa. Deliver high standard of Channel Account Management for both existing and new partners. Enabling and supporting the EBU Partners to achieve Acquisition,...


  • Century City, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB4148)** **Century City Town, Western Cape** **Market Related** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...


  • Century City, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB4148)** **Century City Town, Western Cape** **Market Related** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...


  • Century City, South Africa Motivity (PTY) Ltd Full time

    **Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The key responsibilities...

  • Managing Director

    4 days ago


    Century City, South Africa Impact Business Partnerships Full time

    **About us**: HeraSmart was born out of a belief and purpose that we can do things better in the space of BPO (Business Process Outsourcing). We moved from having a name, HeraSmart, in late August 2023 to a new exciting state of the art space for 360 colleagues by the end of September. We're now on an accelerated recruitment drive, having won our first...

  • Customer Care Officer

    4 weeks ago


    Century City, South Africa Educor Full time

    **Customer Care Officer (Academics) JB3501**: Century City, Cape Town, Western Cape - Customer Service Customer Care Officer (Academics) JB3501 Century City, Cape Town Compensation: Competitive salary aligned with the market standards We are seeking a dedicated Academic Customer Care Officer to join our team in Century City, Cape Town. Your primary...


  • Century City, South Africa Cosmopolitan Recruitment Full time

    Position Summary Providing soft and technical facilities management services to a portfolio of client sites. Responsible to run, manage, operate and control these services. Manage staff, resources and infrastructure. Ensure cost control, budgeting and profitability. Ensure quality of product and services. Strategic and operational leadership to client and...


  • Century City, South Africa NACOSA Full time

    **About Us** Born out of a convention to draft the first national strategic plan for AIDS, NACOSA has played an important role in mobilising an effective, multi-sectoral response to HIV, AIDS and TB - South Africa’s main public health challenges at the time. NACOSA is now a leading community service organization, working collectively to build strong,...


  • Century City, South Africa White Hat Gaming Full time

    **Purpose of the Role** As a Self-Exclusion and Reactivation Analyst, you will play a crucial role in managing and overseeing the reactivation requests for self-excluded customers within our online gaming platform. You will review account closures from Customer Support daily, provide insights and recommendations on potential reactivations, and work closely...


  • Century City, South Africa NACOSA Full time

    **THE KEY PERFORMANCE AREAS OF THE ROLE ARE**: **Adolescent Boys and Men 60%**: - Provide input to Programme Description and NACOSA’s Programme philosophy, alignment with country priorities and plans, theory of change, evidence-informed methodologies, national and international M&E indicators, and targets, including chapters on specific grants. -...

  • Area Manager-property

    1 month ago


    City Bowl, South Africa Communicate Recruitment Full time

    One of the biggest leading loan providers for SMEs in the world with the focus being on lending money to small and medium entities. Is seeking to hire an Area Manager-Property Investment to join their Cape Town office. **Qualifications**: - Completed B. Com degree in accounting. - A property investment-related degree will be advantageous. - Experience in...

  • Area Manager-property

    1 month ago


    City Bowl, South Africa Communicate Recruitment Full time

    One of the biggest leading loan providers for SMEs in the world with the focus being on lending money to small and medium entities. Is seeking to hire an Area Manager-Property Investment to join their Cape Town office. **Qualifications**: - Completed B. Com degree in accounting. - A property investment-related degree will be advantageous. - Experience in...


  • City Bowl, South Africa Communicate Recruitment Full time

    One of the leading SMEs in the world is seeking to hire an Area Manager-Property Investment for their West Coast office. The business model of this Investment powerhouse is they are financiers of small to medium-sized businesses. **Qualifications**: - Completed degree in B. Com Accounting - A property Investment-related degree will be advantageous. - 4 or...


  • City Bowl, South Africa Communicate Recruitment Full time

    One of the leading SMEs in the world is seeking to hire an Area Manager-Property Investment for their West Coast office. The business model of this Investment powerhouse is they are financiers of small to medium-sized businesses. **Qualifications**: - Completed degree in B. Com Accounting - A property Investment-related degree will be advantageous. - 4 or...


  • City of Cape Town, South Africa Ello Technology (Pty) Ltd Full time

    1. Role Overview As a Customer Care Account Manager, you play a pivotal role in ensuring the satisfaction and success of our valued clients. Your primary responsibility is to serve as the main point of contact for assigned accounts, building strong relationships and delivering exceptional customer service. You will work closely with various internal teams...


  • Century City,Cape Town, South Africa Cosmopolitan Recruitment Full time

    Senior Key Account Manager (based at Century City) (Permanent position, salary R75 000 to R83 000 per month) If you appreciate a company culture that encourages ownership, innovation and client delight, you will thrive in our diverse, driven team. Position Summary Manage Key Account Managers and associated projects. Accountable for overall performance of...


  • Sun City, South Africa HotelJobs.co.za Full time

    An International Brand Cafe is looking for an experienced Operations Manager. You will report directly to the General Manager of the Cafe. The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core...


  • City of Johannesburg, Gauteng, South Africa Barrick Gold Corporation Full time

    **Job Title**:Compensation and Benefits Manager AME **JOB PURPOSE** Barrick aims to provide rewards programs that are competitive with local market practice and that compensate employees at a level and in a manner that ensures Barrick is capable of attracting, motivating and retaining qualified individuals. Compensation and Benefits Manager working in...


  • City of Tshwane, Gauteng, South Africa Qunu Staffing Full time

    **Job Profile** - **Position Detail** - **Current **Job Title** Specialist: Data Analyst - **Job Grade** C - **Proposed Job Title** Specialist: Data Analyst - **Job Code** - **Department** Direct - **Date Reviewed** 5 January 2023 - **Location** Head Office - **Employment Status** Permanent **Purpose Statement** Extract, compile and analyse data...