Business to Business Agent

3 weeks ago

Brackenfell, South Africa Shoprite Group Full time

**Purpose of the Job**:
The purpose of the Business-to-Business Agent (B2B Agent) role is to facilitate new supplier creations and provide support with queries relating to B2B: - username and password resets, data usage, POPI, accounts, payments, statements, and related activities. The role assists with supplier and third-party communications, information, and general support to ensure a seamless and accurate B2B onboarding process - including the distribution of training materials and site navigations. The role involves administrative functions that require high levels of quality, data integrity and process knowledge to support suppliers throughout the process with related queries and escalations

**Job Objectives**:

- Facilitating and supporting new supplier registrations with regards to the use of B2B includes the confidential and legal sign-off requirements.
- Sharing training manuals and assisting with B2B site navigation.
- Communicating and sharing info and status updates pertaining to timelines, challenges, additional info etc. related to processing new suppliers (and/or related activities).
- Providing support related to extracting and usage of sales reports from the B2B system and related queries.
- Supporting suppliers with the transition from old to new B2B sites.
- Supporting order queries - and adhering to orders only being shared via B2B.
- Supporting claims queries - and adhering to claims only being shared via B2B.
- Supporting the new rebate claims process.
- Supporting payment / statement queries and supplier statement loading etc via B2B.
- Ensuring that the process of activating new depots with current suppliers is successfully completed.
- Supporting username and password resets
- Ensuring that suppliers manage the order schedule via B2B.
- Act on all requests and assist with supplier queries relating to the end-to-end activities as defined in the B2B processes.
- Ensure that all daily, weekly, and monthly duties and deadlines are met consistently.
- Action all filing and/or archiving for audit purposes.
- Perform ad hoc administrative tasks - as required.
- Conduct online training sessions and one on one training with suppliers.

**Qualifications**:
Grade 12 or equivalent - (essential).
Administrative certificate, diploma or equivalent - (advantageous).

**Experience**:
+1-year relevant experience in administrative, supplier liaison, IT first line systems support or similar role - (essential).
Microsoft Office 365 - Outlook, Excel - (essential).
Additional exposure and understanding of the areas below will be considered as highly beneficial:
Procedures and risks related to system platforms, data management, reports and general transactions performed via the system.
Basic knowledge of reconciliation - carryover of correct invoicing info / statements
Exposure to and an understanding of corporate and retail orientated environments - (preferred).

**Knowledge and Skills**:
Self-motivated and driven with strong integrity - take accountability for actions and mistakes.

Working with people - friendly personality with the ability to build trusting relationships with suppliers and other stakeholders.

Teamwork and positive partnerships - a strong team player and partnering skills.

Working with numbers - comfortable with numbers and reconciliations.

Planning and organising, operational efficiency - someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently, and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.

Time management - ability to prioritise a high volume of activities simultaneously.

Attention to detail - able to spot mistakes in own work and the work of others.

Effective communication - ability to communicate effectively and clearly and to use discretion regarding what information needs to be shared with various stakeholders, including problem reporting to management

Writing and reporting skills - understands the importance of accuracy, succinct messaging

Adapting and responding to change - able to work under pressure and in a fast paced, changing environment.

**Applicant Feedback Policy**:

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