Collections Head

2 weeks ago

Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Collections Head

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To define, develop and oversee the end-to-end collections function within an area of responsibility, drive the collections strategy and maintain synergies with all the relevant stakeholders across the Group to enable higher collection yields and reduction in impairments

Are you someone who can:

- Ensure the reduction of loss to the Group and increase of revenue through collections and recovery
- Manage costs / expenses within approved budget to achieve cost efficiencies in the collections campaigns
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
- Ensure the recovery budgets are defined and the collections strategy is determined in conjunction with all the relevant stakeholders for the Group
- Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure implementation of appropriate interventions
- Ensure compliance with audit requirements
- Ensure that current practices are assessed or benchmarked against best practice and adjust practices as and when necessary
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation and achieve efficiencies
- Manage own development to increase own competencies
- Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
- Manage costs / expenses within approved budget to achieve cost efficiencies in the recovery campaigns
- Participate in the Credit Risk technical committee by providing guidance on debt recovery and collections modelling technical issues
- Meet recovery and collection budget by ensuring execution of budget against target as defined in the Debt Recovery and Collection Strategy for the Group
- Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing market insights and analysis and support business development activities on debt recovery and collections to ensure and develop local partnerships
- Develop the latest recovery methods and monitor changes in applicable laws
- Monitor changes in legislation, regulations, initiatives and relevant industry practices
- Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirement
- Ensure the recovery budgets are defined and the debt recovery and collections strategy are determined in conjunction with all the relevant stakeholders for the Group
- Ensure the Benchmark of current practices against the Debt recovery and collection risk management framework are identified and adjust practices as and when necessary are executed as required
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data for the debt recovery and collection environment by presenting findings to EXCO for decisions
- Develop and agree on new campaigns or system enhancements for debt recovery and collections
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
- Must have Data and Analytics experience, non-negotiable.
- Must have at least 8 years of experience in a Collections or Payment environment
- Must have Degree in Actuarial, Stats, Data Science, or a Computer Science

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment

Job Details

21/11/24

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