Managed Service Operations Manager

1 week ago


Rustenburg, South Africa HR Genie Full time

Our Client a Global tech firm is seeking a Managed Service Operations Manager to join their team in Rustenburg. They offer stability, growth, attractive salary along with excellent benefits and a great working environment.

The Managed Services (MS) Operations Manager operates as part of and responsible for service delivery in the provision of the highest level of client satisfaction and the successful continuance of business operations within the organization

**Job Profile Summary**

Oversees the Operational Managed services and assigned field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: Contracted Managed Services, Cloud exposure, networking and wireless networking systems, Active Directory, SCCM, SCOM, Intune, Backups, Firewall and Server Virtualization
- Manage engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software
- Establishes and maintains lines of communication with the client service owners and technical teams on design, reliability, and maintenance issues
- Ensures that engineers are current with the latest upgrades and/or new releases
- May be involved in coordinating customer installation
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

**Key Roles and Responsibilities**:

- Proactively monitor and drive service delivery to clients from the operations and technical teams
- Manage client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers
- Work with client advocacy teams to evaluate regional client reviews to ensure proactive incident management at client sites
- Ensure that the standard client information repository related to technology, operations manuals, etc. is current and accurate
- Maintain a comprehensive list of client requirements, the scope of deliverables, technology, and the delivery model
- Run the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to our clients.
- Provide operational support and continuous service improvement post client handover from TS (or other) teams
- Plan, training and development initiatives for direct reports
- Liaise training requirements for service operations teams and squads
- Plan and implement key service improvement priorities based on a continual service improvement approach
- Feed continual service improvement priorities into the automation team
- Manage, technical team to achieve strategic initiatives
- Measure, analyze and improve teams delivery capabilities
- Ensure that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analyzed, and issues are resolved
- Responsible for the day to day running of the operations with the performance established by the business
- Ensure maximum uptime and the accurate and early response to client operational issues
- Responsible for resource planning and work allocation to meet agreed service levels
- Identify opportunities for continuous service improvement
- Engage with clients for technical operations as part of routine operations

**Knowledge, Skills and Attributes**:

- Excellent organizational and team leadership skills
- Excellent communication skills both verbal and written
- Ability to collaborate with internal stakeholders and external clients
- Strong leadership skills including effective time management, prioritization and delegation of work
- Excellent focus on client centricity
- Highly focused on business outcomes
- Ability to guide the team through transformational objectives set out by the business
- Ability to communicate and work across different cultures and social groups
- Ability to work well in a pressurized environment
- Ability to adapt to changing circumstances

**Academic Qualifications and Certifications**:

- Typically requires substantial related experience with a bachelors or equivalent degree; or extensive experience
- 10 15 Years Working experience
- 5 Years proven experience as a Team lead / Operations Manager L1
- ITIL certification v4
- Relevant technical certifications
- 5+ years of experience Supervisor / Operations Manager with a strong background in customer service required.
- Previous experience working at a large company preferred

**Required Experience**:

- Substantial experience in coaching and mentoring teams daily
- Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc.)
- Demonstrated experience in organizational change management (transformational experience)
- Substantial experience in the management of people, process, and technology



  • Rustenburg, North West, South Africa ProDevelopment (PTY) LTD Full time

    Our Client a Global tech firm is seeking a Managed Service Operations Manager to join their team in Rustenburg. They offer stability, growth, attractive salary along with excellent benefits and a great working environment. The Managed Services (MS) Operations Manager operates as part of and responsible for service delivery in the provision of the highest...

  • Operations Manager

    4 days ago


    Rustenburg, North-West, South Africa Fidelity Services Group Full time

    The above position is vacant at our Rustenburg Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed. Minimum Requirements: Clear Criminal record PSIRA accredited with a minimum Grade C qualification Cash In Transit (CIT) certificate Firearm competency with a minimum handgun (for business...

  • Operations Manager

    2 weeks ago


    Rustenburg, South Africa TWK Agri Full time

    BedRock, part of the TWK Group, has the following vacancy available: Operations Manager at Rustenburg, North West. **Responsibilities and Duties** - Manage the day to day operations of mining timber yards - Liaison with suppliers and clients for orders i.e. timber suppliers and mine shafts - Manage the compilation, scheduling and implementation of...

  • Operations Manager

    1 week ago


    Rustenburg, South Africa AB Labour Services Full time

    **Responsibilities of an Operations Manager***: - Growing and increasing revenue in the company's geographical area and beyond. - Effectively manage operations to achieve the best results monthly, quarterly and annually. - Continually identifying and developing new and existing business accounts. - Working to build, support and motivate a tightly-knit team...


  • Rustenburg, North-West, South Africa Fidelity Services Group Full time

    Job OverviewThe Fidelity Services Group is seeking a skilled and experienced Cash Operations Manager to join our team in Rustenburg. This is a challenging role that requires strong leadership and management skills, as well as a passion for ensuring the efficient operation of cash-in-transit services.Key Responsibilities:Manage all operational aspects of cash...


  • Rustenburg, South Africa Fidelity Services Group Full time

    **Security Operations Manager**: The position of a Security Operational Manager is at the Rustenburg Branch, reporting to the Branch/Regional Manager. The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, expenses control, Investigations and to ensure the posting of Security...


  • Rustenburg, South Africa Pro Personnel Full time

    A construction company in Rustenburg, North West is looking for a Sectional Operations Manager: **Main Function** - To manage the following support services: Procurement, Plant Machines, Fleet, Support Services and Office Administration of the organization. **Responsibilities** - The incumbent is responsible for the implementation of the strategic plan. -...


  • Rustenburg, North-West, South Africa Clicks Group Full time

    At Clicks Group, we are passionate about delivering exceptional customer experiences. Our team is dedicated to providing fast and efficient service while ensuring operational activities run smoothly.The ideal candidate will have a retail background and be able to oversee the work of multiple employees within a store operations environment.Key...

  • Operations Manager

    2 days ago


    Rustenburg, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a Operations Manager to take full responsibility and accountability for all Project, financial and inventory management functions related to the contract. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities...


  • Rustenburg, South Africa Pro Personnel Full time

    In need of a Sectional Operations Manager in the Rustenburg area, to manage the following support services, Procurement, Plant machines, Fleet, Support Services and Office Administration of the organization. **Qualifications**: - Postgraduate qualifications: Business Admin or Supply Chain or Finance Managment **Functional Experience**: - 5-7 years'...


  • Rustenburg, North-West, South Africa Fidelity Services Group Full time

    Job DescriptionThe role of Cash Transit Management Specialist is responsible for ensuring the efficient management of Cash in Transit (CIT) operations. The position requires a high level of planning, leadership, and organizational skills to manage staff and client relations.Key Responsibilities:Manage all operational issues related to clients across the...


  • Rustenburg, North-West, South Africa Fidelity Services Group Full time

    Job DescriptionFidelity Services Group seeks a highly competent Custodian to manage the security of our ATMs in Rustenburg.The successful candidate will be responsible for maintaining the security and integrity of our facilities.Main ResponsibilitiesLoading all ATMs on a daily basis to ensure continuous operations.Managing cash transactions securely to...


  • Rustenburg, North West, South Africa Farm Manager SA Full time

    **Derby - Rustenburg Area - North West**: Our client is looking for a Farm Management Couple to join the team. **MINIMUM REQUIREMENTS** - National Diploma in Nature Conservation, Higher Diploma in Veld and Game Management, FGASA qualification and SKS (dangerous game) or similar relevant qualifications - 5-10 years farm management experience - Professional...


  • Rustenburg, North-West, South Africa Fidelity Services Group Full time

    Job title : Security Operations Manager - (Mining) NorthwestJob Location : North West, RustenburgDeadline : March 18, 2025Quick Recommended LinksJobs by Location Job by industries Minimum Requirements Grade 12 (Matric) Certificate of equivalent.  Must have mining site knowledge.  PSIRA Grade A/B registered and accredited, up to date.  No Criminal...

  • Operations Manager

    8 hours ago


    Rustenburg, North-West, South Africa Premier Hotels & Resorts Full time

    About the RoleWe are looking for an experienced leader who can manage day-to-day operations, ensuring optimal efficiency and productivity.The ideal candidate will possess strong leadership abilities, excellent communication skills, and the capacity to motivate and inspire a diverse team.This is an exciting opportunity for a strategic business leader to join...


  • Rustenburg, North-West, South Africa Fidelity Services Group Full time

    About the RoleWe are seeking an experienced Manager of Cash Transit Operations to join our team in Rustenburg. As a key member of our operations team, you will be responsible for managing the day-to-day activities of cash transit services, ensuring the safe and efficient delivery of cash to clients.Responsibilities:Develop and implement effective strategies...


  • Rustenburg, North-West, South Africa Fidelity Services Group Full time

    Job Description:The Cash In Transit (CIT) Team Leader role is a critical position within the Fidelity Services Group, responsible for overseeing the safe and efficient transportation of cash and valuables. The successful candidate will assist the Operations Manager in ensuring that all CIT operations are conducted in accordance with planned procedures and...


  • Rustenburg, North-West, South Africa Smollan Group Full time

    Job DescriptionAn operational leader who ensures growth for clients, customers, and Smollan by proactively influencing and managing relationships between the client, customers, and employees; spotting opportunities and providing insights.Manage Promotional ActivityPro-Active Operational ExcellenceTeamwork and Self-ManagementPeople ManagementEfficient...


  • Rustenburg, North-West, South Africa The Building Company Full time

    The Building Company is seeking a highly skilled and experienced Regional Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our stores in the Inland North and West region.In this role, you will have the opportunity to make a significant impact on our business by...


  • Rustenburg, South Africa De Beers Group of Companies Full time

    Company Description The time frame of work is up 5 years, but some plans will be on a longer timeframe. It should be recognized that this role could lead to personal risk in its activities **_By looking after our assets, you’ll become an asset too. _** **Number of positions :1** **Location of positions**:Rustenberg** Anglo American is a global...