Junior Application Support Analyst

2 weeks ago


Durbanville, South Africa Bridgena Barnard Personnel Group Full time

N/Subs Cape Town medium size company requires the services of an experienced JUNIOR IT Support Analyst

5 Years total IT experience and
2 years min Application Support experience
In-house product systems supporting E Commerce

Matric
IT qualification
ITIL v3/v4 Foundation

Resolving technical issues,
Assisting users with the use of the system and other technical queries
Support teams to solve system-related
Investigation, analysis, and root cause identification
Contribute to the improvement orientated documentation
Accurately capture time entries, notes, and resolution plans in service tickets
Update of stakeholders
Perform testing of system-related prototypes, upgrades, updates, and bug fixes
Report service outages, anomalies, risks, vulnerabilities, mistakes, and service dissatisfaction

Odoo Certification (V14-16) is advantageous
Technical knowledge of XML, Python, Postgres, and JavaScript



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