IT Support Technician

At ZaPOP, our culture is driven by intelligence, integrity, and energy. Inspiring meaningful connections through creative strategy, design, digital and print media is our forte. We are a dynamic team of rebels and explorers on the lookout for an IT Support Technician to join us on our mission to help brands stand out where it counts.

**OVERVIEW**

As the IT Support Technician, you will be responsible for troubleshooting and resolving all IT issues - whether hardware or software-related. You will also be providing feedback within the agreed upon times to the IT Helpdesk Operators, as well as both internal and external stakeholders alike.

**WHAT YOU’LL BE DOING**

**Office, Desktop and Project support, where you will**:

- resolve incidents within specified SLA time and provide updated on incidents.
- complete new starters/new hardware installations.
- address all FLI with documented resolutions
- ensure that server room is always kept neat and tidy and that all network equipment is online.
- ensure all servers are labelled correctly.
- conduct checks on employee’s laptops to ensure that they are working correctly.
- complete support tier documentation and ensure that all support tiers have been trained on the relevant documentation within their tier.
- ensure that store universes are updated by CLT.
- attend to MDT2, effectively providing updates and ensure that tickets are logged.

**Projects, where you will**:

- set up projects task step by step on JIRA.
- complete allocated tasks allocated to BU KPI’s.
- attend project planning sessions, retros and stand-ups and provide detailed feedback.
- sufficiently document projects and ensure that it reviewed by the relevant support tier.
- successfully test projects before rollouts and ensure that project timeframes are adhered to.

**WHAT WE NEED FROM YOU**

To be considered for this position, these are the skills we’re looking for:

- Matric / Grade 12 or equivalent qualification essential
- Technical qualification, A+, N+, MCSA
- Cisco Fundamentals advantageous
- Diploma in IT with LINUX + / LPIC and CCNA
- Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.)
- A valid driver’s license is required, with own reliable vehicle.

**YOUR EXPERIENCE SHOULD INCLUDE**:

- Minimum 1-year relevant experience in a similar role
- Installing, configuring and maintaining software and hardware components of computers
- Installing, configuring and maintaining software and hardware components in network systems
- In-depth knowledge of Windows, Mac, Linux operating systems
- Practical experience with internet and network security protocols
- Troubleshooting Software and Hardware issues
- Technical documentation skills
- Testing new hardware and software before installation
- Problem-solving skills
- Organisational and interpersonal skills**YOUR QUALITIES**:

- Initiative
- Understanding of TCP/IP
- Excellent understanding of the OSI model
- Strong Problem solving & Analytical skills
- Ability to multitask
- Technical understanding of IT infrastructures
- Good knowledge of PC's and fault finding
- Integrity
- Interpersonal skills
- Teamwork
- Communication skills (Verbal and Written)

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (preferred)

**Experience**:

- Linux: 1 year (required)

Ability to Commute:

- Durbanville, Western Cape (required)

Application Deadline: 2024/03/19