Training Consultant

1 week ago

Cape Town, South Africa Santam Full time

About the company
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
About the Role
**Job Description**:
This role is focused on servicing the product and systems training needs for Santam intermediaries and will require travel to other regions.

**The primary accountabilities are**:
To co-ordinate and conduct training sessions in products, systems, processes and selected behavioural topics, that will lead to the improvement of knowledge and skills for Santam employees and Intermediary staff, as well as the ability to improve their current job performance and results.
To coordinate and conduct training and development programs on Santam content to improve individual and organizational performance.
Qualifications and Experience

**Required**:
Matric
Appropriate Industry specific qualification or accreditation (e.g. Short-term Insurance Certificate or IISA accreditation)
Education Training and Development Practitioner (ETDP) Qualification and/or Accreditation (Train the Trainer, Assessor, Moderator, and Verifier)
Knowledge of Santam products (recommended)
Understanding of Santam’s systems (recommended)
Good understanding of business processes and service level agreements

**Advantageous**:
Minimum of 5-7 years' experience in the banking or financial services industry
Minimum of 2-4 years' experience in Learning and Development (Development, Planning, Facilitation and Evaluation)
Report writing experience Skills and Kwowledge
Sound knowledge of Financial Services Industry practices and regulatory requirements
Knowledge of Short Term Insurance products, services and policies.
Understanding of the Learning and Development Legislative environment (SAQA/NQF, FSC, COGP)
Basic understanding of the Training Value Chain Cycle (Analysis, Design, Development, Implementation and Evaluation)
Client engagement and Facilitation skills
Organisational awareness
Interpersonal sensitivity
Advanced Computer Literacy
Fully computer literate (MS Office package )
Good communication skills (verbal & written)
Proficient in English
Understanding of Afrikaans (advantageous)
Competencies
Delivering results and meeting client expectations
Achieving personal work goals and objectives
Relating and networking
Analyzing
Planning and organizing
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Division’s Employment Equity targets

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