Retail Store Manager

7 months ago

Sandton, South Africa Benclo Full time

Detail:

- Complete store operational requirements by co-managing the sales team, scheduling and assigning employees and following up on work results.
- Reach and maintain the high standards of customer service and staff productivity within the store by recruiting, selecting, orienting, and training employees.
- Maintain store staff job results by coaching, counseling, and disciplining employees as well as by planning, monitoring, and appraising job results.
- Maintaining the existing customer base and developing new customers by keeping accurate and detailed customer records and communicating with customers when necessary.
- Determine sales staff motivational strategies and career development by monitoring individual and store daily, weekly and monthly sales records and implementing training and strategies when necessary.
- Achieve financial objectives by controlling expenditures, motivating sales staff, making sales, analyzing variances, initiating corrective actions and promoting the future success and growth of the brand.
- Ensure availability of merchandise and services by maintaining inventories, ordering stock from head office and auctioning inter branch transfers when required.
- Identifying current and future customer requirements by establishing, and encouraging sales team to establish, a rapport with potential and actual customers and offering the highest levels of customer service.
- Implementing and monitoring pricing and discount policies daily by reviewing price structures sent by head office and obtaining the necessary authorizations wherever the company policy may require it.
- Maintaining the stability and reputation of the Company by complying with all legal requirements.
- Making sure the store is properly merchandised, neat and clean at all times.
- Color co-ordination must be appealing and attract attention. The concept must be understood and merchandizing stories must be put together. Displays must be strong in order to sell. Finishing touches such as price tags being tucked away must be attained. Ensuring stock is rotated regularly to prevent stock loss due to fading.
- Reporting any maintenance issues within the store to head office timorously.
- Securing merchandise by implementing the security systems and measures dictated by the company as well as organizing and supervising regular stock counts as per company policy.
- Protecting employees and customers by providing a safe and clean store environment.
- Developing a harmonious, healthy and productive working environment.
- Maintain market, product and technical knowledge by attending educational workshops, reviewing relevant publications and establishing helpful personal networks. Knowing the selling points, features, styles, colors, sizes and fit of all merchandise is essential.
- Maintain operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
- Recruitment and placement of staff from time to time.
- Maintaining good communication with head office, line managers as well as staff.
- Provide the highest standards of after sales service.
- Follow all banking and security procedures.
- Maintaining and enforcing the company dress code.

**Key Performance Indictors**
Besides the generic job description of a Store Manager as above there are key metrics that will form the basis for any performance appraisals. They are:
1. Sales Turnover (making target and showing growth year on year).

2. Unit Turnover (making target and showing growth year on year).

For more information please contact:
Mike Pocket

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