Insurance Call Centre Agent

2 weeks ago


Woodstock, South Africa Lewis Full time

Lewis Stores is seeking to employ experienced and competent Insurance Call Centre Agents. The role reports to the Insurance Call Centre Manager.

**Insurance Call Centre Agent (x4)**

**Based at Insurance Call Centre Woodstock, Cape Town**

The individual will be a Call Centre Agent, part of a team of Call Centre Agents that:

- Sell insurance products telephonically to potential policyholders by reading from an approved script,
- Utilize a call center dialer to manage lead follow-up
- Strive to achieve insurance policy sales and campaign targets
- Assist policyholders with policy administration
- Follow up on policyholders who have not paid their premiums
- Ensure excellent customer service and fair treatment of policyholders
- Adherence to quality, training and compliance processes
- Accurately recording policy sales and maintaining policyholder information

**Requirements**:

- Grade 12
- Meeting the Regulatory Fit and Proper requirements
- Advantageous:

- Additional South African Languages
- Sales, Marketing, or Insurance Diploma/Degree
- Proven track record in achieving sales targets
- FAIS Regulatory Exam (RE5) for Representatives

**Ideal Experience**:

- 2 years + Call Centre experience, and/or
- 2 years + Insurance sales / Financial Services experience

**Competencies**:

- Proficient in English
- Good communication and conflict management skills
- Attention to detail
- Computer Literate in MS Office (Word, Excel and Outlook)
- Knowledge and understanding of Insurance Legislation and Regulation (advantageous)
- Self-motivated, committed and willing to learn
- Work under pressure in a target-orientated environment
- Problem-solving skills

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Woodstock, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling: 1 year (preferred)

Application Deadline: 2024/04/12



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