Senior Supervisor

**ROLE PURPOSE**

The Senior Supervisor is required to effectively assist the Operations Manager with the functioning of Digicall Transport Solutions (DTS). This includes assisting with business operations, client services, driver recruitment programme, and Call Centre management.

**QUALIFICATIONS**
- Minimum: Grade 12 or equivalent NQF level 4
- Preferred: A relevant qualification

**EXPERIENCE**
- Minimum of 5 years’ experience in the relevant or similar industry
- Minimum of 2 years’ supervisory/management experience in a similar environment
- Minimum of 1 years' call centre experience
- Advantageous: Car rental experience

**REQUIREMENTS**
- Computer literate
- Valid Driver's license
- Own reliable transport
- Must be able to work shifts

**RESPONSIBILITIES**
- **Operational**_
- Overseeing the Driver Department.
- Management of Driver training, recruitment programme, implementation and training.
- Responsible for upkeep and maintenance of all Cell Phone Devices/Cabinet.
- Overseeing private functions bookings/planning/implementation/managing.
- Issuing/Filing contracts for each driver.
- Issuing/Filing/processing fines for each driver.
- Performing of reference checks on all new drivers and roadies.
- Capturing of driver assessment results from Driving School or appointed driving school.
- Monthly driver meeting with DER/drivers.
- Managing Leave requests of drivers and filing.
- Liaising with the driving school to book training.
- Quality control - looks/appearance, badge, shoes, clean shaven.
- Uniform allocation.
- Efficient management and booking of private functions.
- Issuing of Tom Tom devices and fuel allowances.
- Performing roll call with drivers and roadies at the beginning of their respective shifts
- Responsible for the storing of cell phones in a safe lockable Cupboard.
- Monitoring drivers/roadies’ performance by conducting regular audits to ensure that drivers/roadies are following company policies and procedures (Daily).
- Interviewing and hiring new drivers/roadies as needed to replace those who leave the company.
- Overseeing the training of new drivers/roadies to ensure that they are prepared to work safely and efficiently (Daily / Weekly / Monthly).
- Run the Lexis & Nexis scan with all new recruits and mail the feedback to the head office (Daily / Weekly / Monthly).
- Communicating with other departments within the company to arrange for repairs or maintenance of vehicles when needed (Daily / Weekly / Monthly).
- Ensure any rental requirements are communicated to JHB office timeously.
- Attend weekly management meetings to discuss business matters and solutions thereafter (Weekly).
- Make sure maintenance on all company vehicles is performed in a timely manner by authorized personnel and conduct regular inspections of vehicles to ensure they are safe to drive and in good working condition and report any defects to line managers (Daily / Weekly / Monthly).
- Plan and schedule Drivers & Roadies in line with the operational requirements (Daily / Weekly / Monthly).
- Always manage driver/roadies’ absence and lateness and make sure out-of-line issues are well managed and well recorded (Daily / Weekly / Monthly).
- Capture the shifting on Mi-Time and send shifting via SMS ON CRM to all drivers (Daily / Weekly / Monthly).
- Adhere to monthly payroll deadlines by submitting all the required information on time to avoid delayed payments (Monthly).
- Sign petrol slips for the Roadies with the correct amount (Daily).
- Issue phone devices to drivers before the start of the shift and ensure that enough data is available to perform for the night (Daily).
- Conduct monthly device audits and mail it to the head office for recon (Monthly).
- Scheduling Drivers / Roadies based on their availability, using a Mi-Time scheduling system (Daily).
- Manage Drivers/Roadie on the CRM (Daily).
- Manage bookings on Taxicaller and communicate with Call Centre to ensure that drivers are dispatched on time to avoid any possible delays that might result in complaints (Daily / Weekly / Monthly).
- Plan the morning bookings ahead of time and communicate the plan with the call center a day before performance to avoid delays (Daily / Weekly / Monthly).
- Manage and review performance of the region as a whole and ensure any out-of-line issues are reported to the head office immediately.
- Make recommendations and record all discussions with the drivers/roadies for future reference (Daily / Weekly / Monthly).
- **Night Shift Responsibilities**_
- Assists in sign in and sign out of Cell phones to Drivers and Roadies.
- Assists with issuing of Petrol Slips to Roadies if needed.
- Assists with breathalyzing drivers and roadies.
- Assist with ensuring efficient allocation of lifts to drivers as lift requests occur.
- Dealing and managing any on the spot complaints by customers and urging people to address the complaint in writing to relevant party.
- Ensuring all drivers and roadies are properly dressed in Road