Technical Operations Support Agent

4 weeks ago


Gardens, South Africa TooMuchWifi Full time

**Role overview**:
The TooMuchWifi (“Company”) Technical operations support agent is responsible for maintaining continuous communication between the field technician teams, scheduled customers, and the scheduling and communications supervisor.

**Key Responsibilities**

The technical operations support agent reports to the technical operations support supervisor and is responsible for:

- Maintain open communication with the technicians in the field to assist with schedule-related queries
- Maintain open communication with the scheduled customers for the day in question. Keeping them informed of any delays that may occur
- Assist the technicians with technical queries relating to maintenance and installations
- Ensure Communication platforms are maintained throughout the shift and technicians are responded to in a timely manner.
- Consistently achieve (or exceed) Key Performance Indicator (KPI) targets;
- Adhere to the Company’s policies and procedures.

**Preferred Qualifications**
Grade 12

**Relevant Skills / Experience**
- Excellent written and verbal communication
- Able to work under pressure while maintaining professionalism
- Excellent customer service skills

**Salary**: R65,000.00 - R84,000.00 per year



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