Head: Student Experience

8 months ago

Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

**Direct Reporting Line**:
Campus Head

**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Varsity College, Waterfall Campus has a vacancy for a Head: Student Experience.**

**Duties and Responsibilities**:
**Design, Implement and Monitor Student Touchpoints**
- Manages the campus student experience annual calendar of events and student operational support interventions
- Continually reviews student experience processes and procedures are in place to ensure that outputs are high quality and effective
- Consolidates and supports the delivery of the multidepartment plans and ensures synergy and cohesion across departments
- In collaboration with the National Portfolio team supports national events and initiatives to be implemented throughout the calendar year
- Plans and oversees the new student Orientation program from a student operations perspective
- In collaboration with the SMT oversight of campus communication strategy to students regarding student operational and student experience matters
- Continuously gathers and reviews student platforms and entry points of feedback to proactively align the campus student experience activities and interventions

**Holistic Student Support and Experience**
- Leverages the VC Voice and Student Committees as a tool to collect and disseminate information and feedback
- Supports and point of escalation to addresses student queries and connects the student to the correct member of staff to resolve queries
- Drives intentional, collaborative, connected and responsive student intervention strategies to deliver student experiences that promote learning and development beyond the classroom
- Develops, manages and runs student mentorship and leadership workshop and programs
- Assist departments deal with general and complex student enquiries with the objective of identifying and remedying issues
- Ensures multidepartment synergy and cohesion to ensure seamless student experience
- Drives visibility, inclusion and awareness around each departments function relating to the student experience
- Maintain and drive a positive, empathetic and professional attitude toward our students
- Maintain a good knowledge of products and policies to advise students and staff accordingly

**Oversight of Corporate Social Investment (CSI)**
- Oversees the annual Corporate Social Investment (CSI) implementation plan and monitors the impact of this plan
- In collaboration with the Student Wellness Manager facilitates and grows relationships with identified CSI beneficiaries
- Monitors the CSI budget and reports on successful outcomes
- Supports the rollout of requirements of CSI projects in conjunction with other departments
- Creates and disseminates communications to highlight CSI success.

**Administration, Reporting and Budget Management**
- Supports the campus team with any audits that may require administration.
- Maintains records across various responsibilities including student discipline, student experience events, projects and interventions
- Record keeping of student disciplinary matters and their outcomes
- Processes bursaries for the different student bodies in conjunction with relevant portfolio managers e.g. VC Cares and Student Wellness Manager
- Compiles ad hoc administrative reports needed by either National, The IIE, or ADvTECH
- Creates the annual budget for Student Experience team and manages, forecasts and reports on these budgets in conjunction with campus Finance

**Student Experience Team Management and Guidance**
- Supports the development of individual departmental plans as aligned to the overall campus student experience plan
- Tracks and manages performance of Student Experience campus team
- Maintains oversight of all projects, events and interventions relating to the campus student experience
- Monitors compliance to specific departmental policies and procedures
- Oversees and manages fulfilment of Services Level Agreements (SLA's) across the various departments and external stakeholders
- Provides support to the team via mentoring, performance management and staff development

**Student Discipline Management**
- Deals with student discipline issues that may arise on campus such as ones that contravene the student code of conduct
- Addresses student disciplinary issues in consultation with the Campus Head
- Where appropriate ensures that student disciplinary measures are corrective in nature
- In collaboration with the Academic Operations and Academic teams ensures that student disciplinary outcomes are contextualized so that outcomes are finalised appropriately
- Creates awareness around the Safe Campus Policy.

**Competencies required*

  • Head: Student Recruitment

    7 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Sales Operations Manager **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Head: Student Recruitment

    7 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Sales Operations Manager (Online and Admissions) **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to...

  • Academic and Student Experience Manager

    8 months ago

    Midrand, South Africa Eduvos Full time

    **Job Advert Summary**: Eduvos is looking to hire the services on an Academic and Student Experience Manager at our Midrand campus on a full time basis. Position Type: - Permanent The Position: - To ensure and a positive student experience on a campus outside the classroom to ensure that a student is successful in his/her learning and teaching...

  • Student Relations Specialist

    1 month ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Student Wellness Manager

    2 weeks ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Services **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Student Wellness Manager

    7 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Services **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • National Student Wellness Manager

    4 days ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Customer Experience Manager **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Head: Academic Operations

    3 days ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Campus Head **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Head: Academic Operations

    9 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Campus Head **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Head of Humanities

    3 weeks ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head: Academic **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Head of Education

    7 months ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head: Academic **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Junior Student Advisor

    1 week ago

    Midrand, South Africa Salesforce Recruitment Full time

    We have an exciting opportunity for an energetic and driven Junior Student Advisor at one of the top Colleges in Midrand **Qualification**: - Minimum of an Advanced Diploma / Bachelors Degree (NQF Level 7) advantageous. **Experience**: - Minimum of 1 year Sales Consultant/ Customer Relations Consulting experience. **Duties and...

  • Student Advisor

    2 days ago

    Midrand, South Africa Catch Recruit Full time

    Job Purpose: To lead, manage and motivate the sales team to reach individual and campus appointment, application and registration targets. Responsible for initiating and managing relationships with prospective students through every stage of the recruitment process (Leads, Appointments, Applications and Registrations) and report on individual sales...

  • Head of Management Studies

    7 months ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head: Academic **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Head: Academic

    2 weeks ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Campus Head **The IIE's Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Curriculum Development Head

    3 weeks ago

    Midrand, Gauteng, South Africa Omega Human Capital Full time

    Job Title: Curriculum Development Head We are seeking a highly experienced and qualified Curriculum Development Head to join our team at Omega Human Capital. As the Curriculum Development Head, you will be responsible for developing and implementing educational programs that meet the needs of our students and staff.Salary: $90,000 - $140,000 per annumThe...

  • Student Affairs Advisor

    2 months ago

    Midrand, South Africa Eduvos Full time

    **Job Advert Summary**: Eduvos is looking to employ the services of a** Student Affairs Advisor** on a full time basis based at our **Midrand** campus. **Position**: To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive...

  • Student Affairs Advisor

    6 months ago

    Midrand, South Africa Eduvos Full time

    **Job Advert Summary**: Eduvos is looking to employ the services of a Student Affairs Advisor on a permanent basis based at our Midrand campus **Position**: To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student...

  • Student Affairs Advisor

    6 months ago

    Midrand, South Africa Eduvos Full time

    **Job Advert Summary**: Eduvos is looking to employ the services of a Student Affairs Advisor on a full time based at our Midrand campus **Position**: To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience...

  • Deputy Head: Academic Operations

    4 days ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Academic Operations **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...