Tele-underwriter
1 week ago
**KEY RESPONSIBILITIES**
- Making outbound calls to clients as per their requests.
- Completing the medical questionnaire as per the required sections with the client.
- Capturing all medical impairments and/ disorders as accurately as possible.
- Liaising with the broker consultants and branch administrators on complex cases.
- Capturing additional underwriting questionnaires as requested by the underwriter.
- Providing feedback on all cases received as and when required to the relevant parties.
- Knowing the product being sold.
- Ensuring that all documents required are signed accordingly by the client and a record of these documents is kept
- Ensuring no risk or fraudulent sales are made.
- Treating the customer fairly.
- Adhering to the client’s policies and processes.
- Understanding the client’s culture and behaving in a manner that reflects the culture.
**COMPETENCY PROFILE**
- Able to work cooperatively with others on a team.
- Supports change to improve effectiveness.
- Takes responsibility for own performance.
- Expresses oneself clearly in interactions with others.
- Delivers top class customer service.
- Ensures that one’s own work is complete and accurate.
- Can function effectively when under stress.
- Organizational and time-management abilities.
**EXPERIENCE**
- Good data entry skills.
- Previous experience within underwritten life industry is an advantage. Min 3-5 years
- Background in a medical field is an advantage. Min 3-5 years
- Proficient in English.
**QUALIFICATIONS**
- Minimum Grade 12 Certificate.
- Relevant qualifications in risk management, underwriting, medical terminology, insurance basics and case management.
**Job Types**: Full-time, Permanent
**Salary**: R9,000.00 - R10,500.00 per month
Ability to commute/relocate:
- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have background in the medical field?
**Education**:
- High School (matric) (required)
**Experience**:
- Underwritten Life Industry (required)
- Risk Management (preferred)
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