Technical Specialist

2 weeks ago

Parktown, South Africa PPS Recruitment Full time

**Job Advert Summary**:
**Minimum Requirements**:
**Education**:

- Bachelor’s Degree in Business Management or Accounting or relevant field
- Experience in managing high level customer engagement within the Insurance and Financial Services Sector

**Experience**:

- 5+ years’ experience within the Insurance Operations and Financial Services Sector
- 3+ years’ experience handling and managing all Technical Escalations

**Knowledge and Skills**:

- Knowledge of financial services industry environment
- Knowledge on FICA/FAIS and TCF outcomes
- Knowledge and experience in Operations / Stakeholder Engagement environments
- Intermediate/Advanced knowledge on MS Office

**Competencies**:

- Client Centricity
- Communication skills (written and verbal)
- Building and maintaining relationships
- Planning and organizing
- Resilience
- Business acumen
- Analytical thinking
- Accountability

**Duties and Responsibilities**:

- Analyze Business needs and document Improvements for User Experience, and business processes.
- Test and implement these systems and processes and provide on-going business support.
- Development of user test packs, for unit and systems testing
- Coordinate testing and keep control over deliverables
- First-line support to the business users for a particular system or process by Managing deviations, identify areas of concern and investigate root cause.
- Data Mining and the process of analyzing to support Data Integrity and Reporting
- Research/ best practice/ knowledge of market trends are necessary to perform job and document business processes
- Undertake a feasibility and impact analysis of solutions identified with key stakeholders
- Drafting /Reviewing Business Requirements (Functional and Non-Functional, supporting the crafting of EPIC’s, Features and Stories
- Business Requirement
- Manage project touch points for Business, by consultation with key stakeholders, that impact, risk assessment workshop for change has been conducted and develop an implementation and mitigating action plans with operations.
- Up-skill and Train for business continuity
- Support the Development and publishing of Standard Operating Procedures.
- Required to network and/or consult with Stakeholders across the Business (Sales, Operations, and IT)
- Expertise to enable them to present/ communicate/ report on consolidated information, produce relevant, useful, and professional reports and communications as project updates to the business and Management.
- User training and post implementation support

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