Senior Commercial Manager
3 days ago
At Apeel, we look to nature to help the global food system extend quality, prevent waste, and ensure an abundant future for our planet.
We believe that our most essential ingredient in our recipe for success is our people. We strive to cultivate an environment where everyone is welcomed, and can bring their full, authentic selves into everything they do at Apeel. Humility, Ingenuity, Leadership and Teamwork are the values that define us and how we work with each other, customers, and communities across the globe.
**About This Role**
**What You'll Do**
- Kickstart Apeel's business in South Africa with supplier partners in the citrus and avocado categories
- Develop customized onboarding plan and perform initial onboarding of supplier partners to ensure that new commercial programs launch smoothly and expediently to drive early value creation for both Apeel and the customer
- Ensure a seamless transition of relationship ownership from Sales to Operations and effectively manage the customer relationship for the duration of our work with them
- Serve as the primary interface for and manage the resolution of issues/critical situations that arise during integration & steady state operations
- Work with Sales teams to identify key customer base and market expansion opportunities to collaboratively drive sales and demand for Apeel protected produce; maximizing opportunity value with each supplier partner
- Collaborate with cross-functional Apeel teams to prepare for and conduct customer-focused quarterly business reviews, measuring performance against pre-established business metrics that align to supplier partner's business goals & objectives (including supplier ROI/value creation, etc.)
- Provide expert customer insight & relay voice of customer with internal teams, including Sales, Brand Marketing, Product, Technology, Operations, Finance & Engineering
- Monitor supplier site P&L and lead evaluation of investment cases that support customer success
- Use a data driven approach to provide internal teams assessment of customer health to align growth opportunities and risks as well as customer insights on performance of Apeel.
- As customer advocate and boots on the ground validate and reconcile usage based on expectations and present opportunities or challenges that result with clear data focused results
**What You Bring**
- Bachelor's degree or equivalent professional or military experience
- 5+ years of experience in a client service/customer-facing role or operations role, such as Customer Success Management, Consulting, Strategic Account Management, Business Development or related field; strong preference in the food or produce industry
- Strong understanding of the South African food and produce sector
- Experience working with senior & executive level customer contacts
- Ability to align internal resources to meet customer requirements & deadlines AND/OR strong leadership, teamwork & cross-functional collaboration skills
- Demonstrated ability and desire to work and excel in fast-paced environment
- Excellent multitasking and project management skills
- Willingness to travel to customer locations as needed - up to 70% depending on region
- Fluency in English and Afrikaans is required
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