Operations Manager

4 weeks ago

Western Cape, South Africa Spur Corporation Full time

**Duties & Responsibilities**:
**Franchisor Profitability**
- Attend Operations meetings to discuss status reports and action plans to improve stores turnover and standards.
- Attend follow up meetings as per the minutes.
- Monitoring branded product off takes and Central Kitchens off takes.
- Ensure timeous collection of debtors.
- Ensure timeous collection of declarations and turnover listings to facilitate checking of correct turnovers declared.
- Ensure that all relevant in-store strategic intent is in place and conduct follow ups in order to ensure maximum turnover is derived.
- Ensure all franchisee fees and advertising levies are collected / paid by the 15th day of each month.

**Franchisee Profitability**
- Ensure that monthly financial analyses (income statements) are conducted and provide written guidance on improving net profit.
- Assist stores/area managers with the compilation of budgets and cash flows (daily / weekly / monthly).
- Ensure that all relevant in-store strategies are in place, i.e. marketing plans, monthly & weekly overhead budgets, incentives for management, ASPH strategies, staff and casuals and stock turn ratios etc.
- Spend quality time with area managers and spend time in stores to ascertain poor food cost/overhead practices and rectification thereof.

**Protect the investment of the franchisees through proactive activity and maintenance of high standards**
- Implement on-going follow ups on strategic intent.
- Ensure that monthly quality and hygiene report and 'C' follow ups are done within 10 days.
- Ensure that monthly service assessments and 'C' follow ups are done within 10 days.
- Training of management, casuals and staff, utilising material at the Operations manager’s disposal, e.g. videos.
- Attend Bi-monthly management meetings with owners and management, developing action plans for improvement.
- Utilise tools such as casual and management tests to determine root problems in stores.
- Arrange mystery shopper reports when necessary.
- Assist stores in post-training evaluation.
- Visiting stores to review quality of product, service and hygiene and assist when necessary.
- Demonstrating and following up of opening, 11h00 am, 17h00 pm and closing procedures.
- Organise Q-pro Audits for problematic stores.
- Implementing three (3) / six (6) month marketing plans.
- Ensure that R&M standards are acceptable.
- Initiating revamps and ensuring competitive advantage in the marketplace, i.e. modular PlayStations, Sony PlayStations, trains etc.

**Area Management**
- Schedule training for new franchisees, staff and management.
- Assist with opening of new stores.
- Assist with upgrades, revamps & technical standards in the region.
- Ensure that the Training Centre has sufficient delegates.

**Secondary Functions**
- Handle customer complaints immediately.
- Ensure that all promotions and relevant promotional material are available in store.
- Collect lease agreements.
- Collect franchise agreements.
- Collect customer care cards.
- Update Extranet/ Intranet information.
- Ensure all Head Office files and administration is kept up to date and organised.

**Discretionary Authority**
- Provide an operations assessment grading.
- Provide a service assessment grading.
- Call a meeting between the Regional Heads and Directors/ COO in order to resolve operational problems in the store.
- Enforce buyers and suppliers nominated by our company.
- Request profit and loss statements from franchisees.
- Negotiate revamps.
- Implement strategies to improve the Brand and the franchisees position.
- Convert stores from 30 days to a COD account at Vector.
- Request Q-pro audit for the following;
- Failed hygiene audits
- Poor operational standards
- Enforce the retraining of management/casuals/staff at store level.
- Arrange mystery shopper reports.
- Draw up repairs and maintenance snag lists and ensure that they are completed by the set date.
- Implement marketing strategies in conjunction with the Spur Brand image.
- Debate Branded products viability.
- Organise Franchise Agreements to be signed.

**Minimum Requirements**:

- Grade 12/ Matric.
- A qualification in Operations Management would be advantageous.
- SPUR in store operator and or existing area management experience.
- 3 years’ experience in restaurant senior management or elsewhere in restaurant industry preferable.
- Computer - MS Word, Excel, PowerPoint.
- Be in a possession of a Code 8 driver’s licence.

**Competencies**:

- Have a strong sense of self-discipline and time management.
- Willingness and ability to travel extensively.
- Excellent work ethic.
- Coordinate and multitude of stakeholders.
- Interact interpersonal for the full duration of each day with multiple clients as well as adapt easily to different cultures.
- Good communication skills, both verbally and written.

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