Contact Centre Agent

3 weeks ago


Randburg, South Africa iSON Xperiences Full time

**Customer Service Agents**

**Based in Randburg/BryanstonÂ**

**Shifts between 08:00 am
- 19:00 pm**

**Working from Monday to Saturday**

Â

**OVERALL PURPOSE OF JOB**:
Process customer service and technical service enquiries through inbound calls and provide end-to-end service.

**Main Responsibilities will include but will not be limited to**:

- Must be able to communicate with customers professionally and articulately.
- Must be able to present benefits/opportunities of the sales or service in an effective manner.
- Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.
- Exercise appropriate soft skills when dealing with difficult customers.
- Ensure correct listening skills and probing techniques are used to establish relevant information.
- Be able to effectively communicate with the team leader and team members.
- To ensure that every day query is logged accordingly.
- Ensure that customers are informed as to the progress of queries logged but not resolved.
- Ensure that the customers are called and the resolution is confirmed before queries are closed.
- Ensure that progress of every query logged is monitored until resolution.

**OTHER FEATURES OF THE JOB** (e.g., location, travelling, shift hours, etc.):

- ** Willing to work shifts (ranging from 08h00 to 19h00)**:

- ** Willing to work a six day work week**:

- Own vehicle or reliable transport

**KNOWLEDGE AND SKILLS**:

- Good communication skills verbally and written in English.
- Must be able to display proven computer literacy
- Able to work under pressure- Goal driven
- Ability to work with little supervision
- Contact Centre skills training
- Call handling skills
- Telephone etiquette skills
- Understanding of website navigation functionalities, technology savvy
- 6 months experience in an Outbound sales Contact Centre environment
- Retail ExperinceÂ

**EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY**:

- Grade 12
- At least 2 years' relevant experience, preferably in Banking / financial industry

Â

**MUST HAVE GRADE 12**

Â



  • Randburg, South Africa iSON Xperiences Full time

    The Agent is responsible to **effectively assist customers** with general and specific queries, handling complaints by providing a **consistent standard of service and compliance** and to troubleshoot problems relating to our service offering. The Agent is required to provide accurate information to the customer  by **speaking to customers and listening...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    The Agent is responsible to effectively assist customers with general and specific queries, handling complaints by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering.The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain...

  • Contact Centre Agent

    2 weeks ago


    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Verification Agents**Based in Randburg**Shifts between 09:00 am 19:00 pm**Working from Monday to SundayÂÂOVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to:Must be able to communicate with...

  • Contact Centre Agent

    3 weeks ago


    Randburg, South Africa iSON Xperiences Full time

    **Customer Service  **Verification Agents** **Based in Randburg** **Shifts between 09:00 am - 19:00 pm** **Working from Monday to SundayÂ**  **OVERALL PURPOSE OF JOB**: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. **Main Responsibilities will include but will not be limited to**: -...

  • Contact Centre Agent

    3 weeks ago


    Randburg, South Africa iSON Xperiences Full time

    **PayJoy Customer Service Agents** **Based in Randburg and BryanstonÂ** **Shifts between 09:00 am - 19:00 pm** **Working from Monday to MondayÂ** Â **OVERALL PURPOSE OF JOB**: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. **Main Responsibilities will include but will not be limited...

  • Call Centre Agent

    2 weeks ago


    Randburg, South Africa F and G Sourcing Specialist Full time

    Our client in the **Hair Care industry** is currently looking for a **Call Centre Agent **in **Randburg.** **Duties & Responsibilities**: - Obtaining client information by answering telephone calls or responding to messages left on the answer phone. - Ensuring that the clients profile and details are completed as accurately and completely as is possible....

  • Call Centre Agent

    2 weeks ago


    Randburg, Gauteng, South Africa F and G Sourcing Specialist Full time

    Our client in the Hair Care industry is currently looking for a Call Centre Agent in Randburg.Duties & Responsibilities: Obtaining client information by answering telephone calls or responding to messages left on the answer phone. Ensuring that the clients profile and details are completed as accurately and completely as is possible. The capturing of new...

  • Call Centre Agent

    3 weeks ago


    Randburg, South Africa i-Talk Financial Services Full time

    **Call Centre Agents** **Requirements**: - Matric OR Grade 11 Term 4 report - Computer Literate - Well Spoken - Contributing to and driving sales by effectively calling clients. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all correct information onto final sales. - Adhering to sales team...

  • Call Centre Agent

    3 weeks ago


    Randburg, South Africa i-Talk Financial Services Full time

    **Call Centre Agents** **Requirements**: - Matric (NSC). - Computer Literate. - Well Spoken. - Contributing to and driving sales by effectively calling clients. - Achieving sales targets - Ensuring your product knowledge is passed on to clients. - Responsible for processing all correct information onto final sales. - Adhering to sales team standards...

  • Call Centre Agent

    3 days ago


    Randburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent The role requires you to provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved...

  • Call Centre Agent

    4 weeks ago


    Randburg, South Africa FirstRand Full time

    Job Description Dear Future, Call Centre Agent Role Purpose: Telephonic communication with client base to provide accurate product information in line with standards protocols. Are you someone who can: - Drive significant growth and profitability in the context of cost management. - Manage costs / expenses within approved budget to achieve cost...


  • Randburg, Gauteng, South Africa MyCalling Full time

    Looking for a job to challenge your excellent customer service skills? Look no further.Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant.We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client...

  • 6 Month Temp

    1 week ago


    Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    Installation Support Agent - Scheduling / Logistics - Vehicle Tracing Industry - Randburg 6 month Temp Contract Job purpose: To ensure company Customer Service Standards are maintained, solve customer queries, contract administration and scheduling fitment of units in a highly pressurized environment Minimum requirements: - Matric + minimum 1 year...


  • Randburg, South Africa iSON Xperiences Full time

    The Contact Centre Manager is responsible to **ensure a one-stop service for assigned clients and allocated Learners and to enhance the overall experience **of the customer. The Contact Centre Manager is responsible for **establishing strong business relationships** within Isonxperiences functions and to **improve customer service** to achieve the business...


  • Randburg, South Africa Afrizan Full time

    We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

  • Sales Agents

    2 weeks ago


    Randburg, South Africa Kairos International Contact Center Full time

    Kairos International (Randburg) is on the hunt for Outbound Call Centre Sales Agents who have sold **ROADSIDE AND MEDICAL ASSISTANCE** products. We require you to have a minimum of **1 year experience** in the above role and be able to travel to Randburg. Our offer includes R3700 basic salary plus a very lucrative commission model together with...


  • Randburg, South Africa Adzuna ZA B C2 Full time

    Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate...


  • Randburg, South Africa iSON Xperiences Full time

    Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule    OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to...


  • Randburg, South Africa iSON Xperiences Full time

    Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule    OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsibilities will include but will not be limited to : Must be able to...


  • Randburg, South Africa iSON Xperiences Full time

    Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate...