Assistant Lodge Manager

3 weeks ago

Johannesburg, South Africa Seasoned Recruitment Full time

We are looking for an assistant lodge manager for one of our 5* lodges, who has a genuine passion for providing the best experience for TOP high end guests and the hospitality industry, attention to detail within the establishment and a general understanding of Maintenance,

**Responsibilities**:
Greet and register guests.

Answer inquiries pertaining to lodge policies and services and resolve occupants' complaints.

Assign duties to workers, and schedule shifts.

Coordinate front-office activities of lodges and resolve problems.

Confer and cooperate with other managers in order to ensure coordination of lodge activities.

Manage and maintain temporary or permanent lodging facilities.

Observe and monitor staff performance in order to ensure efficient operations and adherence to facility's policies and procedures.

Train staff members in their duties.

Develop and implement policies and procedures for the operation of a department or establishment.

Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

Prepare required paperwork pertaining to departmental function.

Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.

Arrange telephone answering services, deliver mail and packages, and answer questions regarding locations for eating and entertainment.

Perform marketing and public relations activities.

Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.

Receive and process advance registration payments, send out letters of confirmation, and return checks when registrations cannot be accepted.

Meet with clients in order to schedule and plan details of conventions, banquets, receptions and other functions.

Provide assistance to staff members by performing activities such as inspecting rooms, setting tables and doing laundry.

Book tickets for guests for local tours and attractions

An understanding of basic knowledge pertaining to maintenance

**Requirements**:
3-5 years' experience working within a lodge environment.

Experience in working in a fine dining environment and dealing with high end guests

Pay: R20,000.00 per month

Ability to commute/relocate:

- Hermanus, Western Cape: Reliably commute or planning to relocate before starting work (required)

License/Certification:

- Drivers license (preferred)

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