IT Manager

A dynamic, vibrant and growing cosmetics business is looking for an IT Manage to join their team in Bellville, Cape Town.

This IT Manager will manage the Service Delivery Department and report to the Service Delivery Manager, and would ideally have a strong technical background (hardware, maintenance, end-to-end support).

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:

- Assessing current software systems in place to identify areas in need of improvement based on strategy for the years ahead.
- Field Support: focus areas include, but are not limited to:

- Compliance with customer rules, processes and procedures while attending to work at customer offices.
- Compliance with Onsite Statement of Work (SoW).
- Escalations: focus areas include, but are not limited to:

- Quickly and accurately identify P1 and P2 Incidents and or account escalations, initiating an immediate response.
- Notify relevant stakeholders. Communicate updates consistently and regularly (for Major incidents, updates should be at least hourly).
- Provide root cause analysis for major incident in the form of a Major Incident Report.
- Analyze and resolve technical problems as they arise.
- Research, Development & Advancement:

- Continually research current and emerging technologies and proposing changes when required.
- Ensure that all systems are scalable and that they support business growth.
- IT Project Management:

- Project Management of IT-related projects.
- Manage software development projects, overseeing the various partners and people involved.
- Provide regular updates on developments on all systems projects.
- Change Management:

- Guide and deliver successful deployment of changes related to the business systems.
- IT Standard Operating Procedures:

- Ensure that there is documented Standard Operating Procedures and system notes for integrations and processes including current system design.
- Database & BI Architecture:

- Optimize and or implement databases and BI architecture that deliver information necessary for business decisions and day to day management.
- IT Risk Assessment & Management:

- Analyze and manage IT risk, that includes Cyber Security risks, Compliance, and general IT good governance.
- Training & Development:

- Coach and mentor IT support staff.
- Manage IT Service Providers:

- Manage and oversee the IT service providers involved with the clients’ business.
- Manage the IT requirements and partner services related to the E-Commerce platform and integrations.

**REQUIREMENTS**:
**Education**:

- Matric or NQF equivalent.
- Microsoft MCSA or MCSE.
- Certification in Microsoft 365 and Azure environments.
- Bachelor’s degree in business, IT, computer science, or related field.

**Experience**:

- A minimum of 7 years’ experience in the IT Management or IT Project Management field.
- A minimum of 7 years’ experience in in the Information Technology industry; as an IT support, field support or desktop support technician.
- Working with ITIL and COBIT5 frameworks (certification will be advantageous).
- Managing IT Risk and Change management.
- Planning and managing IT projects.
- ECOM Business systems.
- Sound knowledge of IT operations, networking, cloud services.
- Co-ordinating multiple suppliers and direct reports to deliver on a strategy.
- Managing IT infrastructure across multiple sites in a Retail environment.

Skills and Competencies:

- Lead with a customer-centric focus.
- Strong interpersonal & leadership skills.
- Excellent decision-making skills.
- Ability to analyse and resolve problems.
- Ability to work under pressure and meet deadlines.
- Work accurately, meticulous, and high attention to detail.
- Excellent organizational, planning and time management skills.
- Ability to multitask and prioritize.
- Good follow-up skills.
- Ability to work in a fast-paced and agile environment.
- Fluent verbal and written English communication skills.
- Professional and confident communicator.
- Effective listening skills.
- Dynamic and high energy levels.
- Be patient, tactful, diplomatic, and approachable.
- Enjoy working in a team, but also can work independently.
- Well versed in information and digital technology, IT governance and systems administration.

**Salary**: R40 000,00 - R45 000,00 per month

Ability to Commute:

- Bellville, Western Cape (required)

Ability to Relocate:

- Bellville, Western Cape: Relocate before starting work (required)