Quality Assurance Administr

7 months ago

Johannesburg, South Africa Sanlam Full time

**Who are we?**

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

**What will you do?**
- Under general supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents and maintaining records and files. Routines are generally prescribed and supervision is readily available.To ensure that Advisers are onboarded and terminated according to a process, including ensure a fit and proper evaluation during the appointment process and during employment. Further to ensure that all commissions are correctly calculated and implemented. This role is a QA role in support of the Field Administrators at Branch / Regional level.**What will make you successful in this role?**
- Ensure that all Advises (Agency) and Brokers (Intermediates) are:
- Contracted
- Onboarded
- FIAS compliance checked
- Re-appointment of Advisers
- Off Boarded / Terminations
- Ensure that management roles are:

- Recruitment and appointed
- Managers are promoted
- Demoted (where applicable)
- Ensure that the following termination processes are completed:
- Debt Repayments as part of the termination process
- Internal and External Recovery
- Recoveries: Adviser Debt Search via Portal
- Recoveries: Recommendation for Litigation
- Write off Debt
- Preform Agency Check (Including Fraud) - Manual Process
- Termination: Traditional Brokers & MOSP & MOBC
- Agency Termination
- Recoveries: Pension Administration
- Recoveries: Balance Statement (Agency, SAI & MORs)
- Termination: MOR
- Termination Sanlam Affiliated Representative (I)
- SAN Franchise Closure Process
- Termination: Traditional Brokers Reps (I)
- Compliance training- Ensure that all Advisers and Brokers are FAIS compliant
- Recording and updating FAIS compliance requirements
- Monitoring New Business Rules, Legislation (FAIS (Fit & Proper), Supervision, PPR, Debarment, FICA & PDD)
- Commission management- Ensure that commission calculations are completed as part of the onboarding process
- Commissions review and processing (Broker and Tied)
- Administration of Loans and advances for Advisers
- Replacement administration- Handling internal and external replacements process as per policy replacement standard.
- Investigate internal replacements and provide resolution in terms of Rule 2A and Rule 19 to stakeholders.
- Keep control measures in place to comply with prescribed process and procedures.
- Highlight on current procedures for replacements to be effectively managed.
- Highlight to management non-compliance of procedures.
- Build relationship with own manager and other stakeholders.
- Remain up to date with industry changes and new products being launched.
- Understand internal systems (Pavlov, Athena, Intranet, Avaya, CCM, FAFA)
- Handing of requests/enquiries that can be triggered from clients or system.
- Handling and solving general complaints received by the department.
- Qualifications- Minimum Matric
- Degree in a related field preferred.
- Working knowledge of products and services.
- In-depth understanding of industry standards and company policies.
- Good customer focus.
- Attention to detail.
- Strong analytical and problem-solving skills.
- Knowledge and Experience- Minimum 2-3 years’ insurance related experience
- Computer literacy in MS Word and Excel is essential.
- Experience in the Insurance industry an advantage.
- Client engagement skills (Medium / High)
- Must be able to work on MS outlook and Ms teams
- Competencies- Planning and organising
- Relating and networking
- Adapting and responding to change
- Coping with pressures and setbacks
- Teamwork
- Adhering to principles and values
- Quality and detail orientation
- Client service orientation
- Achieving personal work goals and objectives
- Analysing
- Treating Customers Fairly

**Personal Attributes**
- Plans and aligns - Contributing dependently- Optimises work processes - Contributing dependently- Communicates effectively - Contributing dependently- Action orientated - Contributing dependently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Throu

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