Process & Control Improvement (P&Ci) Specialist X2

2 weeks ago

Johannesburg, South Africa Heineken Full time

**We Go Places How about you?**

Immediate Superior: P&CI Supply Chain Manager

Location: Johannesburg

Function: Finance - Process & Control Improvement (P&CI)

Type of Contract: Permanent

Reference Number: 102520

Closing Date: 31/01/2024

The Process & Control Improvement (P&CI) function is the custodian of the HEINEKEN Internal Control Framework and the HEINEKEN Continuous Process Improvement (CPI) Framework in the Opco. The core activities of the P&CI Specialists are to support the P&CI Managers, Local Management and Functions in the following areas- Controls Monitoring- Process & Control Management- Continuous Process Improvement- Risk Management- Compliance- Fraud Management- Assurance

These activities are driving the continuous improvement, monitoring/testing, design and implementation of processes and controls. The P&CI Specialists assist the P&CI Managers in coordinating the Lines of Defense activities (including Global Audit and External Audit), as trusted partners for Local Management and Functions in achieving business objectives, driving and implementing improvements in the organisation’s processes and strengthening the internal control environment.

**KEY RESPONSIBILITIES**

**Process & Control Management**- To ensure business processes and controls are appropriately designed, constructed, implemented and maintained.-
- Ensure that controls are fully embedded in the design of processes, including Process Performance Indicator (PPI) and Key Performance Indicators (KPI) defined by the Business.- Ensure PPIs and KPIs are monitored on an ongoing basis to identify any risks or opportunities for improvements (processes & controls). Identify and report any process activities that deviate from the global standard by Local Management.

**Control Monitoring**- To monitor and test control effectiveness and drive the implementation of remediating actions.- Ensure that the effectiveness of controls is monitored and/or frequently tested.- Be responsible for putting the appropriate actions in place (agreed with Management). Track and monitor the progress of remediating activities.

**Process Improvement**- To embed a process improvement culture, drive process and control improvement and realise benefits.- Drive a culture of continuous improvement, benchmarking and innovation.- Build process improvement capabilities through training and people development.- Challenge existing processes to identify improvement opportunities using benchmarks and external best practices.- Quantify financial benefits and costs associated with improvement ideas. Analyse impact of changes on processes and ways of working.- Implement process improvements and inform Local Management about the progress on a regular basis. Ensure that the global process improvement methodology (Lean / Six Sigma) is applied.- Evaluate the success of the improvement projects and the benefits realised.

**Risk Management**- To lead the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.- Drive the implementation of a comprehensive Risk Management (RM) framework.- Identify relevant risks for the business. Analyses, measures and evaluates risks.- Conduct Risk Assessment through running risk workshops with the Business, ensures relevant risk templates and documentation are used and drives the creation of risk responses. This also includes new and emerging risks.- Develop specific action plans to mitigate, accept or transfer risk and monitors progress on an ongoing basis.

**Fraud Management**- To improve fraud prevention and detection and support fraud investigation when required.- Raise fraud awareness through promoting the ‘Speak-up’ procedures.- Drive fraud prevention and detection through identifying fraud risks and addressing them through strong process and control design and testing.- Discuss and support incident assessment, following the Anti-Fraud procedure (P&CI may be requested on an exceptional basis to investigate specific fraud incidents that are related to business process controls).- Support fraud investigation when requested by Local Management, Global Legal Affairs or Global Audit.

**Compliance Management**- To provide assurance that processes and controls are designed, implemented and operating in line with the relevant policies, procedures and HEINEKEN Rules.- P&CI is informed about policy changes and assesses the impact on existing control frameworks. Provide advice, support and challenge during the implementation of policies (global & local).- Register, track and log policies & procedures. This includes the review and challenge of the self-assessment activities.- If requested, provide advice, support and challenge to the design of policies (global & local).

**Assurance Activities**- To support Global and External Audit to efficiently plan and execute audits and to drive closure of audit findings.- Plan, lead and execute audits to evaluate the risks and the established controls in a

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