Call Centre Manager

2 weeks ago

Cape Town, South Africa Salt Full time

**Key Responsibilities**:

- Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met.
- Collaborate with HR on disciplinary matters and implement performance management interventions.
- Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent communication.
- Develop and implement a workforce plan to allocate resources effectively, including staffing, scheduling, and real-time adjustments.
- Monitor call volumes, analyse patterns, and optimise productivity levels to meet sales objectives.
- Utilise workforce management tools for demand forecasting, staff scheduling, and intraday performance management.
- Collaborate with the management team to develop and implement sales strategies aligned with company goals.
- Analyse market trends, customer feedback, and competitor activities to identify improvement opportunities.
- Set sales targets, create action plans, and take personal accountability for daily sales targets.
- Design and execute training programs to enhance the sales team’s skills and product knowledge.
- Provide ongoing coaching and mentoring to foster performance improvement and career development.
- Identify and nurture talent within the team.
- Ensure adherence to industry regulations, company policies, and best practices within the Debt Review sector.
- Optimise call centre processes, implement quality assurance programs, and use customer feedback to improve effectiveness.
- Monitor and maintain high standards of service and compliance in collaboration with internal stakeholders.
- Generate reports on sales performance and agent/team productivity for senior management.
- Track critical metrics daily to drive a culture of continuous improvement.
- Ensure initiatives are tracked for evaluation, considering the entire product sales value chain.

**Qualifications and Experience**:

- Bachelor’s degree in Business Administration, Sales, or related field, or equivalent work experience.
- 3-5 years of proven experience in managing sales teams within Financial Services or Call Centre environment, with strong sales culture.
- Experience in call centre management and staffing, proficiency in CRM software, and sales tools.

**Essential Skills**:

- Motivational leadership with a passion for team growth.
- Strong sales skills, adept at understanding client needs.
- Level-headed problem solver capable of making decisions under pressure.
- Thrives in a fast-paced, target-driven environment.
- Excellent communication, negotiation, and interpersonal skills.

**What’s on Offer**:

- A purpose-driven role within a growing business.
- Competitive remuneration package.
- Opportunity to work with experienced entrepreneurs and business leaders.
- Room for personal and professional growth in a dynamic environment.

Salt is acting as an Employment Agency in relation to this vacancy.

**Job Information**:

- Job Reference: JO-2403-342128- Salary:
- Salary per: month- Job Duration:
- Job Start Date:
- Job Industries: Sales- Job Locations: Cape Town- Job Types: Permanent- Job Skills: KPI tracking, Outbound operations, Performance evaluations, Reporting and analysis, sales, Team management, Workforce planning

  • Senior Customer Services Consultant

    1 month ago

    Cape Town, South Africa Call Centre Staffing Full time

    Western Cape, CPT - Northern Suburbs - R 9 500 Monthly Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. A big player in the cellular industry is looking for experienced highly customer-centric call centre agents to service their clients. **Experience**: at least 3 years...

  • Call Centre Supervisor

    1 week ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...

  • Call Centre Supervisor

    2 weeks ago

    Cape Town, South Africa Buffalo International Logistics Full time

    Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...

  • Call Centre Supervisor

    1 week ago

    Cape Town, South Africa Buffalo International Logistics Full time

    Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...

  • Call Centre Supervisor

    1 week ago

    Cape Town, South Africa Buffalo International Logistics Full time

    Job summary : We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The...

  • Call Centre Agent

    1 month ago

    Cape Town, South Africa Status Staffing Full time

    **Western Cape**, Cape Town** **R3,500** **Our client based in CBD, Cape Town has an exciting opportunity for a **Call Centre Agent. **They are looking for a hardworking, goal driven, energetic, positive individual who wants to uplift their career.** **EMPLOYMENT TYPE : Permanent** **SECTOR : Admin** **START DATE : A.S.A.P /...

  • Call Centre Agent

    1 month ago

    Cape Town, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre...

  • Head of Operations: Call Centre

    4 weeks ago

    Cape Town, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Manage operations and teams - hourly, daily and monthly KPIs Hiring, training, coaching, and leading call centre and sales representatives as they provide support for customers Maintain and grow existing relationships with clients Contribute to improving our current products and services Actively seek out and...

  • Call Centre Agents

    1 month ago

    Cape Town, South Africa MindMatch Consulting Full time

    Call Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record 

  • Customer Servives Representative

    1 month ago

    Cape Town, South Africa Call Centre Staffing Full time

    Western Cape, CPT - CBD - (Market related) Our client based in the CBD is looking for Customer Services Consultants to assist clients with different inquiries. **Key Responsibilities - Handle inbound and outbound calls. - Achieve monthly targets. - Log and record customer's information **Requirements - Minimum of 3 years in a call centre customer services...

  • Customer Services Call Centre Manager

    1 month ago

    Cape Town, South Africa BNP Paribas Full time

    CUSTOMER SERVICES CALL CENTRE MANAGER (JOB NUMBER: CCS MANAGER 150523) **Main purpose** Managing the Customer Services Contact Centre by ensuring that it has the required people, processes and technologies to consistently deliver against customer and business expectations. **Key Responsibilities**: - Managing the daily running of the call centre,...

  • New Business Development Consultant

    1 month ago

    Cape Town, South Africa Call Centre Staffing Full time

    We are looking for an ambitious, mature, self-driven, target orientated Business Development Consultant for our Company. Identify New Business Opportunities, make contact with new potential clients and clients pitched before. Prospect for new business in various fields of business e.g. Call Centre, IT, Retail, Finance etc. Manage the end-to-end sales...

  • Call Centre Sales Agents

    4 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Outbound Call Centre Agents Required – Cape TownWe are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. With high earning potential and great hours, this could be just the opportunity...

  • New Business Development Consultant

    1 month ago

    Cape Town, South Africa Call Centre Staffing Full time

    We are looking for an ambitious, mature, self-driven, target orientated Business Development Consultant for our Recruitment Company. Identify New Business Opportunities, make contact with new potential clients and clients pitched before. Prospect for new business in various fields of business e.g. Call Centre, IT etc. Manage the end-to-end sales process...

  • German Language Cssr

    4 weeks ago

    Cape Town, South Africa International Call Centre Full time

    Your Role - Work for a prestigious airline on various work Social media work streams - Passenger assistance for airport travel-related queries in the customer relations department in German & English languages - Work on renowned airline reservations systems & handle social media written correspondence on various platforms daily. - Fully paid product and...

  • Customer Services Call Centre Manager

    1 month ago

    Cape Town, South Africa BNP Paribas Full time

    **Main purpose** Managing the Customer Services Contact Centre by ensuring that it has the required people, processes and technologies to consistently deliver against customer and business expectations. **Key Responsibilities**: - Managing the daily running of the call centre, including effective execution of the resource plan - Setting/meeting performance...

  • Call Centre Agent

    4 weeks ago

    Cape Town, South Africa MindMatch Consulting Full time

    Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. **Key Responsibilities Areas** Provide customers with correct information Take steps to retain customers Resolve customer inquiries quickly, efficiently, and to a high standard Identify customers’ needs for other business units Maintain the accuracy...

  • Call Centre Agent

    1 month ago

    Cape Town, South Africa MMWentzel Full time

    We are looking for individuals with (Outbound) Call Centre Sales Experience Must be Hard Working Goal, Driven, Energetic, Positive, Good Communication Skills, Can Adapt Fast A Quick Thinker (able to think out of the box). A Team Player Should be able to work well under pressure and get work done. **Responsibilities and duties** - Manage large amounts of...

  • Supervisor: Call Centre Insurance

    1 month ago

    Cape Town, South Africa ooba Full time

    The purpose of the position is to assist the Call Centre Insurance Manager lead and manage the effectiveness of the department - ensuring that acceptable levels of sales, quality and compliance are being maintained.

  • Assistant Call Centre Manager

    1 month ago

    Cape Town, South Africa Compare The Networks Ltd Full time

    We are looking for a skilled Assistant Call Center Manager who can lead our representatives to better performance and improve service quality. The Assistant Call Center Manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze...