IT Support Consultant

3 days ago

Cape Town, South Africa Enterprise Outsourcing Full time

Enterprise Outsourcing is looking for an IT Consultant who is passionate about resolving IT problems as well as creating an enhanced customer experience for our clients.

**_Job purpose and key deliverables: _**
- Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.
- Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.
- Identification of failures and short-comings in the current processes and escalate with recommendations.
- Addressing the issues logged by the clients in a professional and timely fashion.
- Be responsible for receiving, validating and logging service requests.
- Tracking and updating logged requests.
- Service Desk / Server / Desktop Support
- Ability to troubleshoot hardware and software issues around Microsoft and Linux technologies
- Ability to research and solve problems/challenges on a day to day basis
- Must be able to adapt to change (Infrastructure and Environment)
- Need to travel to clients site
Skills requirements: -- Software Installation and configuration of desktop and laptops.
- Knowledge of Microsoft Infrastructure technology: Active Directory, Exchange, System Centre, MS Server, MS Desktop operating system, MS Clustering technology, VEEAM, VMware, Linux and RedHat Linux.
- Knowledge of Networking and routing
- Knowledge relating to Firewalling - Firewalls, services / protocols, IPS/IDS
- Expertise in MS Windows editions and MS Office editions
- Basic knowledge and understanding of Active Directory.
- Working knowledge of mail setup on mobile phone platforms (Android, IOS and other)
- Assist in technical upgrading and maintaining of entire desktop systems.
- Knowledge in the area of VPN - concepts such as IPsec, GRE tunneling. Configure VPN access for remote clients.
- Antivirus
- End Point solutions - encryption, etc
- Internet Access, controls, proxies.
- Identify and repair hardware and network connectivity issues.
- Recommend and implement upgrades on systems to ensure compliance and Security
- Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Participate in department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
- Maintain passwords, data integrity and file system security for computing environment
**_Essential requirements: -_**
- Grade 12/ Matric
- A+ and N+ Certification
- MCITP or MSCE (Beneficial)
- Higher Certificate in IT / Higher Certificate in Information Systems
- Higher National Diploma in Technology
- Bachelor’s Degree in IT (advantageous)

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have reliable means of transport?

**Education**:

- Diploma (preferred)

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