Veterinary Receptionist

2 months ago

Cape Town, South Africa Mascotte Health Full time

**Job Overview**:
Mascotte is looking for a dedicated and detail-oriented Virtual Care Coordinator to join our team in supporting veterinary practices. In this role, you'll be a vital link between pet owners and their veterinary care providers, managing communications, appointment scheduling, and follow-ups, and assisting veterinary practices with day-to-day operations. You’ll work directly with veterinary teams to streamline client interactions, ensuring a seamless experience for pet owners and helping veterinary staff focus on providing the best care possible.

**Responsibilities**:

- **Appointment Management**: Schedule, reschedule, and confirm appointments according to each clinic's specific protocols. Ensure that appointment reminders are sent out and cancellations are managed in a timely manner.
- **Virtual Scribing**: Document patient notes and interactions during telemedicine consultations or office visits, accurately capturing important medical information in the practice's management software.
- **Follow-up and Reminders**: Coordinate post-visit follow-ups and health reminders, such as vaccine boosters or recheck exams, to ensure pet owners stay informed and engaged in their pet’s care.
- **Care Coordination**: Act as the main point of contact for pet owners, helping them navigate the practice's services and ensuring their needs are met. Triage inquiries based on urgency, directing them to the appropriate veterinary staff as needed.
- **Billing & Payment Assistance**: Process payments, assist with billing inquiries, and provide clear explanations of fees and charges to pet owners.
- **Documentation and Record-Keeping**: Maintain accurate records in the clinic's management system, ensuring all client interactions, visit details, and follow-up actions are logged correctly.
- **Adherence to Protocols**: Follow each veterinary practice’s specific protocols and workflows, ensuring that Mascotte's services align seamlessly with the clinic's standards and client experience.

**Qualifications**:

- **Experience**: At least 3 years of experience in a veterinary clinic.
- **Reliable Internet and Electricity**: Must have a high-speed, stable internet connection and a dependable electricity supply to ensure uninterrupted communication with clients and team members.
- **US Hours**: Must be able to work during standard U.S. business hours to align with our veterinary practices’ operating hours, ensuring seamless support and availability.
- **Communication Skills**: Exceptional verbal and written communication skills in English with a friendly, empathetic tone and the ability to handle difficult conversations tactfully.
- **Technical Proficiency**: Familiarity with veterinary practice management software (PMS), and other customer support tools is a plus. Must be comfortable navigating multiple platforms and digital communication channels.
- **Organization & Time Management**: Strong organizational skills with the ability to prioritize tasks, manage time effectively, and handle a high volume of client interactions daily.
- **Attention to Detail**: High accuracy in documenting notes, managing schedules, and maintaining client records.
- **Adaptability**: Able to work across different clinic environments and adapt quickly to new systems and protocols.

Pay: R170 000,00 - R260 000,00 per year

**Experience**:

- veterinary: 1 year (required)

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