Team Leader Admin

4 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Employee Benefits**Function**:Administration and Office Support**Date**:12-May-2023Achieve more than
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**YOU BELIEVE**
- Discovery - Employee Benefits- Team Leader Admin & Support**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**About Discovery Employee Benefits**
- Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.**Key Purpose**
- The primary function of this role is to effectively manage and supervise a team by using standard processes to ensure the smooth and efficient running of the departments operations.
- **Areas of responsibility may include but not limited to**
- Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of group risk claims are conducted timeously and efficiently.
- Monitor team performance and activities to ensure smooth running of business processes and outputs.
- Plan appropriately to ensure that business processing is not disrupted in order to achieve an efficient team.
- Empower employees to take accountability for the targets agreed upon to ensure high service levels.
- Managing Complaints and Escalations of clients to ensure high levels of service are adhered to.
- Assist with staff development, coaching and training to optimize staff performance.
- Preparation of team incentive calculation.
- Manage projects relevant to your team to ensure delivery within the agreed timelines.
- Analyze processes to identify risks and opportunities for enhancements or innovations to continuously improve the team's outputs.
- Ensure that the claims process is accurate, compliant, and abreast with regulatory frameworks such as, Long Term Insurance Act, Rules of the Discovery Life Plan Guide.
- Responsible to maintain and update SOP’s in line with business process developments and system enhancements.
- Assist with audits and appropriate responses to audit queries.
- The incumbent is the Subject Matter Expert in Group Risk area under management.
- Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.
- Assist with Actuarial data validation checks and queries
- Collaboration with Technical team, could include building system requirements, system project implementation
- Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
- Develop and maintain excellent business relations with internal and external brokers.
- Personal Attributes- Analytical and problem solving
- Communication Skills: able to communicate clearly both verbally and in writing.
- Customer Focus
- Interpersonal Savvy
- Innovation
- Integrity
- Attention to detail
- Planning, prioritising and organising
- Team Work/Collaboration
- Stress Tolerance
- Analytical thinking
- Solution driven

**Education and Experience**
- Matric with Mathematics - Essential
- NQF level 5 equivalent qualification.
- Tertiary Diploma or Degree - Advantageous
- COP and Intermediate Certificate (Retirement Funds II) - Advantageous
- Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
- Knowledge of the Group Life Product - Advantageous
- 3 - 5 years Employee Benefits / claims process experience (Group Risk claims experience advantage)
- 1 - 2 years of working experience in leading and managing staff - Advantageous

**Employment Equity**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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