Vodacom Senior Retail Administrator

4 hours ago

Sandton, South Africa Cellular Citi Group Full time

KZN’s largest award winning Vodacom Franchise dealer has recently expanded its operations to Gauteng. Following the success of 10 Retail Vodacom Stores in KZN, we have taken over Nelson Mandela Square in Sandton City.

Gauteng’s iconic shopping destination is a prime lifestyle destination for locals and tourists alike with immense focus on the customer experience at this exclusive shopping centre.

We are looking for an experienced, self motivated and vibrant Senior Administrator to foster efficient sales and after sales service to match the clientele at Vodacom|Shop Nelson Mandela Square.

As part of our Group strategy and playing a vital role in a premium store, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded.

Isn’t it time to do something you love? Work with a purpose and take on a challenge like never before.

**JOB DESCRIPTION**:
In our efforts to put our visitors first always, our Senior Administrator will assume responsibility of our tried and tested prescribed processes on a daily basis. This entails having the leadership qualities to manage the Junior Administrator and be the support liaison to the sales staff and Manager.

**STORE READINESS FOR TRADE**:

- Staff tools are checked and managed daily
- Computers and media devices are switched on and troubleshooting completed should there be a technical issue
- Stationery replenished
- Cleanliness of the Store: Cleaner management on a daily, weekly, monthly roster.
- Bins are emptied and are in place
- Participating in Power meeting daily and energising staff

**BACK OFFICE RESPONSIBILITIES**:
You must ensure that operationally there is a smooth flow of communication from back office to the sales floor. This must be an orderly and well organised back office to support:

- Issuing devices and simcard stock to sales staff speedily
- Ensuring all Contracts, Upgrades and Insurance claims processed have required documentation as per Vodacom business rules
- Daily Reconciliation - Paper work corresponds accurately to till receipt, Vodacom dealsheet and systems (MII/C3D and VPP respectively)
- Daily customer care calls for activations eg. simswops, new contracts and connectivity.
- Follow up calls 6 days a week for any pending paperwork, activations. All escalations must be done speedily and with urgency.
- Capturing of all staff Contracts, Connectivity, Insurance, Prepaid and Upgrade sales.
- Capturing all items owing to clients with daily follow up call to customer
- Daily capturing of prepaid claims and reconciliation
- Capturing and ensuring all add on Value Added Services, Migrations, and change of details are followed through daily until completed with courtesy call to customer.
- Processing Transfer of ownership and keeping customer up to date until completed
- Assisting sales staff with deal matches and decline reviews
- Assisting with Customer complaints with speedy resolution
- Filing of all paperwork daily
- Answering the telephone within 3 rings when all staff are busy
- Assisting Store Manager with Sales figures

**REPAIR DEVICES**
- Checking all Jobcards match to make and model of device and condition/scratches, dents and marks are noted and customer signature for acceptance thereof.
- Capturing all Repairs and OBFs and ensuring despatched to repair centre immediately with daily follow up and updating client until repair is received, checked and collected by client.
- Management of Loan devices issued to customers with checks completed on issue and return from customer to the Store.
- Arranging delivery when needed to facilitate customer experience

**STOCK MANAGEMENT**
- Assisting Store Manager to check, load, date and pack stock.
- Management of aged stock with date stamps to reduce redundancy.
- Assisting with merchandising to ensure you are knowledgeable when assisting customer
- Ensuring all staff have an updated stock on hand report daily

**HR ASSISTANT TO MANAGER**
- Assisting Store manager with Biometric staff clocking via Trac Tech Time Management and Registers
- Staff uniform management as per Vodacom prescribed dress code
- Assigning a tea and lunch roster for shifts to ensure smooth flow of staff rotation on sales floor

**SALES ASSISTANT**
- Pitching calls to clients with eligibility to upgrade and insurance offerings
- Checking coverage for Connectivity options and quoting on pricing
- Assisting on sales floor as and when needed

The incumbent must have the following Vodacom experience:
Minimum 3 years Administration experience in a Vodacom Retail Store

Vodacom MII, C3D, VCP, VPP systems experience

Proficient in Excel and able to filter and data sort information

Nelson Mandela Square is a prime dining location so we trade until 8pm from Monday to Saturday and 9am to 6pm on Sundays and public holidays.

You will be required to work in shifts which will alternate weekly.

Proposed Shift 1: 8am to 5pm

Proposed Shift 2: 12:30p

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