Quality Assurance Officer
4 hours ago
DUTIES AND RESPONSIBILITIES
- Create scorecards providing accurate feedback
- Listening to and assessing calls
- Provide accurate feedback
- Report on any trends or patterns that may be occurring
- Filter information regarding non-compliance to Team Leader
- Document and maintain scorecard on all assessments conducted
- Ensure that you meet quantity and quality of calls listened to
- Random call audits when required
MINIMUM QUALIFICATIONS AND EXPERIENCES
- Grade 12 - which must be presented at interview stage
- Must have at least 2 years Quality Assurance (QA) experience within a contact centre
- Lead Generator / Sales experience will be advantageous
- Computer literate - excel skills
- Has to be multi lingual
**Salary**: From R4,500.00 per month
Ability to commute/relocate:
- Pietermaritzburg, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
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