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Ecommerce Manager

1 month ago


Cape Town, South Africa Cape Union Mart Full time

Our eCommerce department requires a dedicated and passionate eCommerce Content & Optimisation Manager to take ownership of one or more of the Cape Union Mart websites from a content perspective, guiding and supporting a small team to deliver a rich customer experience which is aligned to business objectives and industry best practice. The incumbent will be expected to take ownership of cross-functional meetings from an eCommerce perspective and to build effective relationships across numerous teams, as well as driving improvements to business processes.

The role will require the incumbent to oversee the effective planning, QA and execution of all website content on a day-to-day basis, working across teams to drive sales, maximise profitability & execute relevant campaigns & product launches. Ongoing website performance & optimisation will be a key component of the role, using various systems and tools to identify areas of opportunity and growth and sharing feedback and insights on a regular basis.

Key Duties
- Oversee day-to-day operational eCommerce activity within the team, including website content management and alignment to the agreed marketing calendar
- Partner with the Merchandise & Marketing teams to define & optimise the website content calendar
- Perform analysis of relevant events & campaigns and strategise on how to optimise future efforts
- Drive the use & optimisation of all available tools to drive conversion & UX, including but not limited to on-site search, AI personalisation and A/B testing
- Carry out regular competitor benchmarking & analysis
- Participate in user testing of new website development, as needed
- Manage escalations of website/ system bugs and issues to management and IT
- Compile & circulate weekly and monthly performance reports

Knowledge, Experience & Qualifications
- Minimum of 4 years’ experience in a similar position
- Matric and related tertiary education in digital/ eCommerce
- Understanding of web design and web analysis
- Experience with eCommerce platforms, Google Analytics & SEO
- Knowledge of digital marketing channels such as PPC, SEO, display & affiliate marketing
- Proficiency in Microsoft Office Suite (specifically MS Excel)
- Domain knowledge in eCommerce, retail, online advertising and/or analytics
- Strong working knowledge of Product, Inventory and Order management systems

Competencies
- Excellent leadership skills & proven ability to delegate & support a team
- Goal oriented and self-motivated - must be able to work independently with mínimal supervision
- Flexible and adaptable - must enjoy working in a fast-paced and at times challenging environment
- Ability to work cross-functionally & build relationships across a wide range of individuals with different skill sets
- Strong organizational, interpersonal, and communication skills (written and verbal)
- Strong sense of ownership & responsibility - track record of performance meeting targets & objectives
- Data-driven & analytical background, capable of digging into data and telling stories about that data
- ‘Can do’ positive attitude - eager to grow, learn and develop your skills
- Decisive, structured and organised, with a keen eye for detail
- Fast learner with a strong aptitude for systems
- Passionate about online, digital, eCommerce, websites and UX