2ic for The Senior Advisors Department
2 weeks ago
**2IC for the Senior Advisors Department**
National Debt Advisors is 1 of the top leading debt review companies in South Africa. Working with the absolute best Team to help thousands of South Africans become financially free. At National Debt Advisors we are committed to fairness, diversity and equal growth opportunities for all our employees.
We are looking for a strong determined individual to join our team in the position of 2IC in our Senior sales Advisor’s department where they will be reporting directly into our Head of Sales.
**REQUIREMENTS**:
- Matric
- Debt Counsellor qualification - Advantageous
- Minimum 2 years Team Leader or Managerial experience in an outbound call centre environment
- Must have a minimum of 2 years’ experience in debt review
- Microsoft Office (Word, Excel, Outlook, PowerPoint) - intermediate
- Proven sales track record as a Team Leader
- History of building strong relationships
**DUTIES INCLUDE (but not limited to)**:
- Assist with performance management
- Assistance in ensuring that the team is constantly updated with the changes to business rules and systems
- Understanding the business objectives and ability to actively manage goals set by department management and or senior management
- Assistance in the maintenance of good discipline and time keeping within the team and floor.
- To identify training needs of the team/individuals and action their resolutions.
- Assistance to ensure communication channels from staff to management are always effectively managed
- Assistance with ensuring that all HR requirements are performed by the team leaders such as, leave forms completed (to be authorized by manager and HR in accordance with the leave planner) Full understanding and practice of Disciplinary procedures, HR process and the companies code of conduct
- To monitor dialler stats daily/weekly/monthly and report anomalies to the department manager
- Ability to problem solve and manage challenges pro-actively.
- Implement strategies with department manager and team leaders on ways to improve performance
- Understand and assist in Recruitment Process where required.
- Attend monthly meetings with head of sales
Salary will be market related.
**Job Types**: Full-time, Permanent
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