Call Centre Sales Agent

7 months ago


Woodstock, South Africa Megan Förg Consulting Full time

**About the Role**:
Opportunity available for a Sales Agent with experience in Outbound Sales, E-Commerce and Superior Customer Service experience.

**Requirements**:
Matric.
Strong sales experience critical.
3-5 Years Call Centre experience
E-Commerce/Chatbot experience
Financial services experience (advantageous)
Microsoft Office, with proven Excel skills.

**Responsibilities**:
To meet the set standards of productivity and quality in the department to achieve set KPIs and financial targets.
To provide superior customer service across all communication channels.
To have an in-depth knowledge of the products to enable you to impart this information to all customers on-line as well as telephonically.
Good understanding of company rules and policies.
To actively engage with stakeholders to ensure that all requests from customers are managed accurately and timeously.
To accurately and with a high level of customer service in mind relay positive and negative decisions to clients.
Dealing with requests from new or existing customers.
Contribute to a positive team and working environment.
Ability to work with strict turn-around times ensuring a superior customer experience.
Provide detailed feedback gained from customer conversations.


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