Service Advisor

6 months ago

East London, South Africa Clicks Group Limited Full time

Advert reference: click_014019
Advert status: Online
- **Position Summary**:
**Industry**:Wholesale & Retail Trade

**Job category**:Other: FMCG, Retail, Wholesale and Supply Chain

**Location**:King William's Town

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

**Job description**:
**Job Purpose**:

- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

**Job Objectives**:

- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

**Minimum requirements**:
**Qualifications and Experience**:

- Essential: Grade 12
- Desirable: Maths 50% and English 50% at grade 12 level
- Essential: Relevant Retail/Business Management qualification (External applicants)
- 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
- Numeracy and stock management experience

**Skills, Abilities and Job Related Knowledge**:

- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills

**Competencies**:

- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks

**Contractual Hours**:

- 45hrs 6days

**Kindly note only applicants who meet the minimum requirements will be contacted.**

**We also encourage people with disabilities to apply.

  • Financial Advisor Sales Eastern Cape Role

    3 months ago

    East London, South Africa Innovative Financial Advisor Services Full time

    **Financial Advisor** **Sales Eastern Cape Role** - Innovative a leading finical service provider in South Africa that serves individual, businesses and institutional clients. - We believe in people who believe in themselves and have a strong desire to make a success of their lives and strive to create an environment where motivated people with positive...

  • Service Advisor

    1 month ago

    East London, South Africa Jobted ZA C2 Full time

    Service Advisor required for a dealership based in East London Key Responsibilities include but are not limited to the following: - Greet customers and assess their service needs. - Schedule service appointments and manage the service calendar. - Communicate with customers about repair status, estimates, and recommendations. - Collaborate with technicians...

  • Service Advisor

    5 months ago

    East London, South Africa Gazelle Creek Technologies Full time

    **Responsibilities** - Represent the dealership at reception, welcome customers, book in units for repairs/servicing. - Answer questions about service outcomes, schedule, and book appointments, facilitate units and customer drop-offs and pick-ups. - Assist with parts sourcing, and pricing and create quotes for customers’ approval. - Provide customers with...

  • Service Advisor

    2 months ago

    East London, South Africa Profile Personnel Full time

    Service Advisor required for a dealership based in East LondonKey Responsibilities include but are not limited to the following: Greet customers and assess their service needs.Schedule service appointments and manage the service calendar.Communicate with customers about repair status, estimates, and recommendations.Collaborate with technicians to understand...

  • Service Advisor

    1 month ago

    East London, South Africa Profile Personnel Full time

    Service Advisor required for a dealership based in East LondonKey Responsibilities include but are not limited to the following: Greet customers and assess their service needs.Schedule service appointments and manage the service calendar.Communicate with customers about repair status, estimates, and recommendations.Collaborate with technicians to understand...

  • Service Advisor

    1 month ago

    East London, South Africa Profile Personnel Full time

    Service Advisor required for a dealership based in East London Key Responsibilities include but are not limited to the following:  Greet customers and assess their service needs. Schedule service appointments and manage the service calendar. Communicate with customers about repair status, estimates, and recommendations. Collaborate with technicians to...

  • Service Advisor

    5 months ago

    East Rand, South Africa Unique Personnel Full time

    **Job Number** - 70658 **Job Type** - Permanent **Job Title** - Service Advisor **Computer Skills** - Automate,Evolve **Industry** - Automotive **City** - Ekurhuleni (East Rand) **Province** - Gauteng - Have experience as a Service Advisor - Automate/Evolve system experience - Automotive industry - Must be able to open 10-20 job cards a day - Must be...

  • Service Advisor Assistant

    6 months ago

    East London, South Africa Work Africa Full time

    **Requirements**: Grade 12/Matric (not negotiable) Valid Driver’s License (not negotiable) Excellent communication skills (Xhosa advantageous) Obtaining authorizations for repairs to vehicles under warranty - calling the manufacturers. Assisting with follow ups from clients Assisting when Service Advisor is on Leave/Sick Must have good customer...

  • Service Advisor

    7 months ago

    East Rand, South Africa SydSen Recruit Full time

    Service Advisor - Gauteng - East Rand - Our client based in **East Rand** is looking for an experienced **Dealership Service Advisor** to join their team in the service department.**Requirements**: - Proficient in English and Afrikaans - Matric Certificate - Drivers license is essential! - Master service advisor qualification will be an added advantage -...

  • Service Advisor

    5 months ago

    East Rand, South Africa SydSen Recruit Full time

    Service Advisor - East Rand Our client based in the **East Rand** is looking for an experienced **Service Advisor** to join their Dealership. **Requirements**: - Matric Certificate - Driver's license - Minimum 3 years experience working in a franchise dealership as a Service Advisor - Ability to work under pressure - Outgoing and vibrant...

  • Service Advisor

    1 month ago

    East London, South Africa Clicks Group Limited Full time

    **Listing reference**: 018193**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:East London - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...

  • Service Advisor

    3 months ago

    East London, South Africa Clicks Group Limited Full time

    **Listing reference**: 017710**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:East London - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products and...

  • Assistant Service Advisor, East London

    5 months ago

    East London, South Africa Sheldon Recruitment Full time

    **We are seeking an Assistant Service Advisor for a permanent role based in East London, Eastern Cape** **Applicants are required to meet the following criteria**: - Grade 12 with automotive industry knowledge ideally sought - Previous workshop environment working experience would be advantageous - Valid driver’s license - Fluent in English & Xhosa -...

  • Senior Service Advisor

    5 months ago

    East Rand, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** Our client is looking for a strong Service Advisor to join their growing team. You will be responsible for checking vehicles, extensive customer liaison, upselling, workshop liaison, and parts ordering, and you will also be doing your own costing and warranties. It is absolutely essential...

  • Senior Service Advisor

    1 month ago

    East Rand, South Africa Sydsen Full time

    Sydsen is seeking a highly experienced Senior Service Advisor to lead their Service Department on the East Rand. The ideal candidate will have a strong background in the automotive service industry, with a minimum of 10 years of experience and 5 years in a Service Department. A Matric or Grade 12 qualification is required, as well as a clear Crim record and...

  • Student Affairs Advisor

    4 weeks ago

    East London, South Africa Eduvos Full time

    **Job Advert Summary**: Eduvos is looking to employ the services of a** Student Affairs Advisor** on a full time basis based at our **East London** campus. **Position**: To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive...

  • Student Affairs Advisor

    4 weeks ago

    East London, South Africa Eduvos Full time

    Eduvos is looking to employ the services of a Student Affairs Advisor on a full time basis based at our East London campus.Position:To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience and student...

  • Senior Service Advisor

    2 months ago

    East Rand, South Africa Sydsen Full time

    Vehicle Dealership on the East rand is looking for a Senior Service Advisor to join their team.To be considered for this position - you must have the following:10+ years in the automotive service industry 5+ years experience in a Service Department Matric / Grade 12 Clear Crim record Residing on the East Rand Please note only candidates with the required...

  • Automotive Service Representative

    1 month ago

    East London, Eastern Cape, South Africa Profile Personnel Full time

    Service AdvisorProfile Personnel is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Greet customers and assess their service needs, providing personalized solutions to meet their requirements.Schedule service...

  • Field/workshop Service Advisor

    5 months ago

    East Rand, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    Field / Workshop Service Advisor - East Rand Minimum requirements - Matric or a technical NQF3 qualification - At least 1 year previous Service Advisor experience in the motor/battery industry - 3 years’ experience in the retail motor/battery industry Salary offer: Negotiable **Education**: - High School (matric) (required) **Experience**: - Service...