Driver/field Agent

1 month ago

Sandton, South Africa Rentoza Full time

Welcome to Rentoza We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

**The Role**:
**Key Responsibilities**:
**Delivery Operations**:

- Pick up and deliver packages to customers across designated routes within the assigned area.
- Review the daily route plan. Plan the route, or follow the prescribed route, using the Google Maps app (re-align, when necessary, based on changes authorised by line manager).
- Ensure all deliveries are made in a timely, efficient, and safe manner.
- Accurately track and document deliveries, including any special instructions or customer requests.
- Assist with fulfillment tasks when required.

**Customer Interaction**:

- Provide friendly, professional service during all customer interactions.
- Communicate with customers regarding delivery status, expected arrival times, and any potential delays.
- Handle any customer inquiries or issues promptly and escalate to management as needed.

**Vehicle Maintenance**:

- Ensure the company vehicle is maintained in excellent condition, reporting any maintenance issues or damages immediately.
- Adhering to vehicle maintenance, checklists, servicing within required mileage, and license disk renewal.
- Keep the delivery vehicle clean, organized, and stocked with necessary supplies.

**Safety and Compliance**:

- Follow all traffic laws and company policies to ensure safe driving practices.
- Adhere to all company protocols regarding package handling, delivery verification, and customer privacy.
- Comply with all safety regulations and guidelines to ensure the safety of self, customers, and packages.

**Reporting and Documentation**:

- Maintain accurate records of deliveries, including time logs, mileage, and delivery confirmations.
- Report any delivery issues, accidents, or delays to the Operations Manager promptly.

**Required Qualifications and Skills**:

- Matric/Grade 12
- Valid Driver's license and PDP with a clean record (no endorsements)
- Fluent in English - Written and Oral
- Minimum 5 years driving experience
- Ability to work weekends and overtime, especially during monthly peaks.
- Ability to negotiate and secure collection dates with defaulting customers.
- Ability to collaborate across multiple teams to evolve processes and drive operational excellence.
- Investigative/problem solving mindset.
- Ability to work independently.
- Excellent organisational skills.
- Strong verbal interpersonal communication skills with internal stakeholders and external customers.
- Technically sound ability to understand reporting principles and structures.
- Good understanding of value chain and business processes over multiple systems such as Zendesk, Shopify, Route Planning, Jira and Google G-suite.

**Benefits**:
**Offices**:

- Johannesburg
- Cape Town
- Durban

**Perks**:

- Free Friday lunches
- Monthly socials
- Discovery Medical aid: 100% cover (permanent staff)
- Provident Fund (permanent staff)
- Paid annual leave
- Staff discounts
- Employee Health and Wellness Assistance
- Learning and Development opportunities
- Mentorship programme
- Community initiatives
- Access to cutting edge technology
- Hybrid (after probationary period, if applicable)

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting
- **By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily. **_

Application Question(s):

- What is your current monthly CTC?
- What is your notice period?

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