Investigations Manager

7 days ago

Johannesburg, South Africa Prime Meridian Direct Full time

Use industry knowledge and strong motor claims investigative skills to lead, guide and mentor a team of junior investigators to meet the set targets.

Main responsibilities
Oversight and management of a team of desk top investigators
Use technical expertise to guide your team and ensure that set targets are achieved while maintaining quality standards
Monitor and course correct daily performance
Provide effective, supportive leadership with a desired outcome of creating a team that commits to the overall vision of the company
Carry out the performance management, reward and recognition processes for each professional’s performance (KPI) and provide continuous, feedback to your team members of their strengths and areas of development
Motivate and inspire team members to provide consistent performance
Identify and implement process improvement concepts
Use industry technical expertise to coach and train less experienced desktop investigators and assist in improving training methods and content
Conduct regular reviews of claims both individually and collaboratively in teams to evaluate the claim process and investigation techniques
Work closely with senior management and contribute strategically through data analytics, scorecard projects and insightful planning
Recommend and implement best practices to ensure company policies and insurance industry regulations are followed through in the claims investigation process
Maintain a strong professional knowledge of claims regulatory and legal environments
Perform various administrative duties required to support the function, including capacity planning
Minimum requirements
Matric
Completed Degree, (Criminology (Honours), Law (LLB), Forensics, Finance/ Accounting are preferable) or a 3-year Diploma from a reputable tertiary organization
Strong proficiency in Microsoft Excel and internet navigation
Excellent communication skills, written and oral, be articulate and fluent in English
Previous people management experience
Minimum 5-10 years in a similar or related role
Registration as a representative with the FSCA in terms of the FAIS Act, advantageous

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