Plg Technical Supervisor- Jet Park
6 days ago
We are looking for a highly skilled and experienced Technical Supervisor to oversee and lead a team of iOS and OS Technicians in an extremely dynamic and expanding business unit within the group.
The Technical Supervisor will Lead and manager the team of technicians who assess physical units to determine condition and preparation for resell. Critical focus for the Supervisor will be in ensuring that quality controls are uphold and constantly reviewed.
The Supervisor will need to ensure volume targets and goals are met on a daily, weekly and monthly basis based on volume and business requirements. Implement improvements within the team in terms of overall performance, efficiency & quality of output.
The role focuses will include but are not limited too, automation across all workflow processes, planning scheduling and strict quality controls.
**Key Performance Areas**
- Prepare and implement a detailed weekly production plan, with clearly defined monthly and milestones in reporting to the Production Manager
- Support senior management and assist the team by focusing on technical assessment schedules, tracking, and load balancing of throughput
- Define and document clear workflow processes, quality controls, measurement and tracking indices for the technical team
- Focus on identified areas for quality controls, tracking and reporting of missed evaluations at store and amongst the team. Provide regular status reports and capacity plan updates for senior management
- Anticipate bottlenecks, clarify priorities, identifies risks, and escalate issues that cannot be internally resolved.
- Focus on managing, constantly assessing and evolving the technical assessment line, capacity and resource requirement
- Responsible for overseeing the movements of stock for various reasons following technical assessment and responsible for strict stock controls
- Document daily assessments completed and status of stock in respective assessment areas
**Requirements**:
- Matric and Tertiary qualification (Technical + business qualification is a plus)
- Apple Certified technician (preferred)
- Minimum of 5 years as an Apple hardware technician on mobile device
- Demonstrated experience in leading a team of technicians
- Implementing workflow and quality processes for technical production line
- Experience in implementing and tracking quality control processes
**Key Competencies**
- Technical proficiency, with a extremely detailed level of understanding of technical assessment and process of repairs of electronics devices (iOS and OS essential)
- Process orientated with an ability to constantly adapt to a constantly evolving and changing environment
- Problem solving - ability to manage complexity and constantly assessing areas of risk by implementing preventative measures
- Communication - The ability to express one self clearly and effectively to customers and within the company.
- People orientated - create and environment which fosters and drives performances amongst team members
- Action and serviced orientated - Respond to business and customers needs with urgency
- Flexibility - able and willing to adapt within a variety of different situations and changes.
- Disciplined Approach
- Punctual, Strong Attendance Record, Getting back to Customers and returning calls.
- Efficiency - Meet and Exceed all that is required of you in your job function and preform job at high standard.
- Proactively identify risks - Be aware and report any issues that might put the Business at Risk
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