Health Billing Team Leader X2

3 weeks ago

Johannesburg, South Africa Kaelo Full time

Company Description

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

**Job Description**:
The Health and Lifestyle Billing Team Leader manages the end-to-end billing process and their billing operational team. They are responsible for the accurate reconciliation and maintenance all debtor accounts. They need to attend to and resolve all internal and external billing queries. The Health and Lifestyle Billing Team Leader has the responsibility of ensuring that their team carries out their responsibilities, while keeping the team motivated and efficient.

KEY OUTCOMES
Maintenance of Policy Holders, Clients and Intermediaries
Profile and policy management
Maintenance of all stakeholder details

Manage Billing Processes and Queries
Process and procedure effectiveness
Resolve billing issues and queries timeously, ensuring appropriate corrective action
Maintain relationship with Intermediaries and HR department including scheduling for various bill runs and problem resolution
Onsite visits to Human resource departments and brokers from time to time to facilitate smooth operations
Ensure that all processes and procedures implemented are aligned to the set operational framework for the Billing Operations
Ensure that workflow continues without interruption

Prepare and Manage Billing Runs
Prepare, schedule and control bill runs and cycle sizes / migrations
Contribute towards continuous improvement and innovation at process and procedure level

Manage Billing Reconciliations

Manage Debt Outstanding

Manage Intermediary Commissions

Manage Premium Bordereaux

People and Team Management
People and team management
Ensuring participative leadership and strong communication within the team
Collaboration with all business areas
Coaching and peer to peer learning

Reporting and Information Management
Maintain data and information relevant to service and operations for the purpose of conducting analyses that influence service specific decision making.

Client and Perception Management

Responsible for assessing, clarifying, and validating the client and intermediary needs on an ongoing basis, maintaining high client satisfaction ratings that are up to the business’s standards
- Liaise with Client Relationship Managers regarding progress and updates
- Ensure process is complete by Billing Cycle cut off times

Best Practise and Continuous Improvement
Identifying opportunities by evaluating current business trends, best practise research and principles.
Working closely with all business units to enhance and promote positive feedback loops and improvements.
Works closely with all managers and teams coaching and mentoring the team’s development and professional skills.

Collaboration and Communication
Improve and drive cross-functional team collaboration through accurate and focused forms of communication

**Qualifications**:
SPECIAL REQUIREMENTS
Accuracy and attention to detail
Operate with integrity (high ethics)
Customer centricity
Ability to take initiative and work both in isolation and be a team player

PERSON DETAILS: WORK EXPERIENCE
REQUIRED
2+ years’ experience in a billing and debt management business area
Credit control and Billing experience
Reconciliation experience

PREFERRED
Leadership experience
Healthcare Industry Knowledge

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric
PREFERRED
Finance Related Qualification

TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Computer literacy ,Advanced Excel Skills
PREFERRED

Additional Information
**Personal Attributes**
- Accountability
- Action Orientated
- Collaborative
- Communication Skills
- Simple Writing Skills
- Manages Complexity
- Problem Solving Skills
- Creative Thinking
- Decision Making SKills
- Efficient and Effective Mindset
- Financial Acumen
- Planning and Organisation
- Resilient and adaptive
- Resourcesful
- Signancance and values orientated

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