Claims Service Consultant: Desktop

2 weeks ago

Johannesburg, South Africa Santam Full time

OPPORTUNITY

Santam’s Non-Motor Claims department has positions available for a Claims Service Consultant: Desktop based in Auckland Park. WHAT WILL YOU DO

The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions. WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE

Accountable for all claim interactions directly with the client/broker.
Determine merits, quantum, item identification, buying.
Negotiating and settling of claims with the insured/broker.
Responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/broker
Ensures that the claim is handled efficiently.
Effectively manages all relevant claims tasks and claims handling process to achieve timely settlement and to minimise leakage
Identifies, investigates and resolves any issues relating to claims being handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures.
Ensures that the claim is handled efficiently and identify and advise the intermediary/policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
Communicate the process from the start of the claim and act as contact person if the client needs more information.
QUALIFICATIONS AND EXPERIENCE

Matric/ Grade 12
3 years short-term claims experience
Previous geyser claims handling experience
Personal & Commercial policy experience
Experience with regards to assessment of Non-Motor claims
SKILLS

Computer Literate (MS Office Package)/ BPM
Excellent communication skills (verbal & written)
Ability to work under pressure
Negotiating skills
COMPETENCIES

Client Service Orientation
Analytical Thinking
Information Seeking
Drive for Results
Organisational commitment
Teamwork and Co-operation
WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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