High-Level Energy Solutions Specialist

5 days ago


Johannesburg, Gauteng, South Africa Level-Up Full time

Job Overview

We are seeking a highly skilled High-Level Energy Solutions Specialist to join our team at Level-Up.

Key Responsibilities:

  • Provide advanced technical support for energy management, generation, and storage solutions across various industries.
  • Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 support teams, ensuring timely resolution and high client satisfaction.
  • Perform in-depth diagnostics and analysis of system performance and technical problems to identify root causes and implement effective solutions.
  • Collaborate with cross-functional teams to design, implement, and validate technical solutions that meet client needs.
  • Maintain up-to-date knowledge of industry trends, technologies, and products to provide expert-level support.
  • Develop and maintain comprehensive technical documentation, including troubleshooting guides and best practices, to facilitate knowledge sharing and onboarding.
  • Conduct on-site visits to client locations for technical support and system optimization as needed, providing exceptional customer service and ensuring seamless resolution of technical issues.
  • Train and mentor junior support teams to enhance their technical expertise and improve overall support quality.

Requirements:

  • Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
  • Proven experience in a Tier 3 technical support role, preferably in the energy sector, with a strong track record of resolving complex technical issues.
  • Deep understanding of energy management systems, renewable energy technologies, and storage solutions, with the ability to analyze and troubleshoot complex technical problems.
  • Proficiency in diagnostic tools and techniques for troubleshooting complex technical issues, with excellent problem-solving and analytical skills.
  • Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams and clients.
  • Ability to work independently and collaboratively in a fast-paced environment, with a willingness to travel to client locations as needed.
  • Knowledge of AI-driven digital solutions for site monitoring and management is a plus, but not required.

Estimated Salary: $85,000 - $110,000 per year, depending on location and experience. This salary range reflects the company's commitment to offering competitive compensation packages to attract top talent in the industry.



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