Technical Manager

7 months ago

Durban, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solution is looking for a Technical Manager to provide managerial and supervisory direction with regard to service delivery of the Technical Department in order to ensure maximum customer satisfaction and ensure service delivery is aligned to the output specifications pertained in the PPP Agreement.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Planned Preventative Maintenance**
- Perform preventative maintenance on building plant and equipment including but not limited to: skilled carpentry, electrical, painting, plastering, dry walling, plumbing, heating, air conditioning and mechanical repair work, door hardware, keying, exit and emergency lighting
- Co-ordinate maintenance teams and planned maintenance activities.
- Maintain all PPM schedules in conjunction with the Helpdesk Manager.
- Inspect building facilities to identify building maintenance needs; progress on preventive maintenance and recommend, prioritize, and perform corrective maintenance as required.
- Responsible for buildings quality control. Inspect facilities and work areas to eliminate deficiencies and improve building facilities.
- Continually evaluate the effectiveness of maintenance procedures and programs and makes changes to improve quality, efficiency and effectiveness.
- Ensure building assets are in optimal working condition and are in line with the asset life cycle.
- Maintain documented records of all services, checks and inspections conducted by both service providers and in house maintenance staff

**Contractor Management**
- Request quotes and place orders for sub-contract work.
- Conduct inspections of on-site contractors and procedures, ensuring they provide service as per SLA agreement and good industry standards.
- Carry out daily, weekly and monthly inspections on site to determine service delivery measured against SLAs.
- Implement the agreed SLA with Service Providers
- Hold documented meetings with Service Providers to evaluate performance against the SLA’s
- Foster a good relationship with contractors and evaluate the standard of service delivery against cost.
- Ensure all service provider job cards, service records, meeting minutes, evaluations and company documentation is updated, documented and recorded.

**Staff Management**
- Provide a program of continuous in-service training for staff.
- Conducts regular staff meetings with the technical team to ensure work is being conducted efficiently.
- Provide assistance to the technical team for troubleshooting.
- Ensure work schedules are in place and weekend work is scheduled accordingly.
- Establish and maintain a good working relationship with management and staff for which you are responsible.
- Attend to all IR related issues which may arise in the department

**Reactive Maintenance**
- Attend to any breakdowns in a timeous manner to ensure there is little or no impact to the client’s operations.
- Ensure breakdowns are closed out within the specified rectification timeframes stipulated.
- Liaise with service providers to attend to breakdowns when needed as soon as possible.
- Escalate any issues to the Facilities Manager.

**Skills and Competencies**:

- Good knowledge of all electrical fittings and fixtures and the maintenance and repair thereof.
- Knowledge of UPS & power clean installation.
- Project and resource management skills.
- Theoretical & practical technical skills on electrical installations.
- Theoretical and practical technical skills for aircon operations.
- Good knowledge of Occupational Health & Safety Act.
- Be familiar with safety, fire and emergency procedures.
- Good knowledge and understanding of PPP model and the PPP Agreement.
- Understanding of Industrial Relations, Human Resources Management and disciplinary requirements.
- Must have a good understanding of SLA’s and contractor management.
- Good Reporting Skills.

**Qualifications**:

- Electrical/Mechanical Engineering qualification (NQF 6).
- Must be eligible to register with Department of Labour as the Responsible person in charge of machinery
- 5-10 years Technical Facilities/Properties Management Experience.
- Experience in the management of Technical Services of a large complex or multiple properties are essential.
- Experience in producing reports, stats and proposals for clients.
- Budgeting and cost control experience.
- Computer

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